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Telecommunications Technician
Badger Meter
Maintain and upgrade telecom systems, support Genesys, and manage vendor relations.
6d ago
Entry-level, Junior (1-3 years)
Full Time
Milwaukee, WI
Onsite
Company Size
2,210 Employees
Service Specialisms
Engineering
Consulting
Design
Technical Services
Turnkey
Sector Specialisms
Water Utilities
Industrial
Automotive
Food & Beverage
Chemical
Pharmaceutical
Oil and Gas
Healthcare
Role
What you would be doing
genesys admin
system installation
system monitoring
call management
troubleshooting
cellular support
- Process vendor invoices, verify charges are accurate, and apply account coding, working with accounts payable to ensure all invoices are paid in a timely manner.
- Administer the Genesys systems, voice messaging systems including voice extensions, subscriber mailboxes, backups, reports, and automatic call distribution (ACD) software.
- Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- Provide “after hours support” when necessary.
- Provide training to lower tier personnel and act as their escalation for support related issues and escalate persistent problems and poor vendor response for management visibility and additional resources to resolve issues.
- Install, configure, maintain, and upgrade components/systems that support various telecommunications systems and applications and perform telecommunications related tasks (executing service moves, adds, changes, and disconnections (MACDs) and coordinating carriers and cabling providers in the repair and restoration of voice circuits).
- Monitor telephone system performance to assure dependable and uninterrupted operations of telephone communications (performing or coordinating correction of telephone system alarm conditions and identifying and coordinating the replacement of malfunctioning or inoperative equipment).
- Manage and update the resources within the call management system, including call groups and routing.
- Respond to and resolve telephone system and related problems reported by customers by troubleshooting entire communications systems to determine if problem is telephone hardware, software, inside cabling, or carrier circuits.
- Support and oversee cellular resources, including service providers, accounts, and cellular hardware to best meet the needs of users.
- Assist in developing implementation plans to upgrade communication systems, emergency plans to deal with catastrophic events, and specification/installation of telephone hardware.
What you bring
genesys
zoom
sip
microsoft office
associate's degree
call center
- Requires prolonged periods of talking/listening.
- 3+ years of related experience in a call center or a related field desired
- Work is performed in an office environment and requires the ability to operate standard office equipment.
- Genesys experience required, certification desired
- Intermediate proficiency in Zoom required
- Knowledge of SIP, PRI, T1, TCP/IP, and Ethernet cabling preferred
- Associate's degree in information systems or related field preferred
- Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
- Intermediate proficiency in Microsoft Word, Excel, and Outlook required
- Competitive Pay
- Comprehensive Health, Vision, and Dental Coverage
- Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
- Annual Bonus
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options
- Educational Assistance – Tuition Reimbursement up to $5,250
- 15 days Paid Time Off + 11 Paid Holidays
- Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
- Eligible for Annual Pay Increases
- Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
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Interview process
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Security clearanceInformation not given or found
Company
Overview
$700M annually
Annual Revenue
Earning over $700 million annually through hardware, software, and analytics sales.
- Born over a century ago in Milwaukee, the company pioneered reliable flow meters and water quality products.
- Publicly traded (NYSE: BMI).
- Its BlueEdge™ and BEACON™ systems modernize water networks with cellular connectivity, real‑time monitoring, and leak detection.
- Typical projects range from smart metering rollouts for cities to HVAC and wastewater monitoring in commercial and industrial sites.
- Specializes in sectors like municipal water, industrial, and commercial applications, backed by global manufacturing and support.
- Has expanded through strategic acquisitions like SmartCover® to monitor sewer systems—extending its tech beyond customer water meters.
- Known for innovative devices: battery‑free meters powered by water flow and endpoints that store months of data.
- Its smart mobile apps (eg. EyeOnWater®) empower consumers to track usage, spot leaks, and manage bills independently.
- Act honestly, ethically and with integrity
- Demonstrate passion for customer priorities
- Leverage diverse perspectives, treating everyone with dignity
- Drive for excellence by meeting commitments and continuously improving
- Ensuring safety and caring for employees, communities and the environment
44% Reduction
Emissions Intensity Cumulative
since 2020 baseline, showing significant progress in reducing carbon footprint.
55% Cumulative Reduction
Emissions Intensity by 2024
achieved a milestone in lowering emissions compared to the 2020 baseline.
30% Reduction Goal
GHG Intensity by 2030
ambitious target to reduce greenhouse gas intensity using 2024 as the baseline.
30% Water Intensity Reduction
Water Efficiency Improvement
successful implementation of measures to reduce water intensity across operations.
- Estimated 5 billion gallons annual water savings enabled via customers using their cellular AMI leak detection
- Ranked in top 10% of most sustainable U.S. companies by Barron’s for second consecutive year
- New solar array at Milwaukee HQ (~700 MW) to cover ~15% of facility energy usage (completion early 2025)
36% Executives
Diverse Leadership
36% of executive officers are diverse, including three women and one Southeast Asian.
40% Female Workforce
Global Gender Representation
40% of the global workforce consists of females, with 10% of these in management roles.
- Minorities account for 32% of U.S. workforce.
- Conduct annual external pay-equity analysis with no issues found.
- Dedicated DEI team and annual third-party pay equity reviews in place.
- Signatory to Equality Act supporting LGBTQ rights and committed to Metropolitan Milwaukee Association of Commerce Diversity Pledge.
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