Customer Success Specialist

Description

The Customer Success Specialist is primarily responsible for aftermarket sales and support for external customers by using excellent, in-depth knowledge of company products, programs, and systems. They actively seek and executs campaigns to grow aftermarket sales including spares, product upgrades, PMA (Preventative Maintenance Agreements) and service contracts while maintaining a high-level call center experience during business hours for customer support and customer orders.

• Selling products and services
• Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes
• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Providing Accounts Receivable follow up on past due accounts including collections calls, tracking / recording collections data and information from customers
• Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Communicating with customers to provide updates, field questions and respond to other requests
• Managing timelines and tasks to ensure schedules are met
• Supporting aftermarket order tracking, price quoting, and scheduling
• Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints

Requirements

• Bilingual in Spanish is strongly preferred
• Ability to interpret documented rules, past practices, or instruction on a semi-independent level
• High school diploma and 2-5 or more years of customer service experience
• Ability to work with a variety of software and database systems to manager orders, pipelines and other company processes

Benefits

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying.

• An international environment with opportunities to collaborate with colleagues in different countries around the globe.
• The opportunity to develop your career. We love to upskill and promote our staff; there's nothing better than to see someone gain a strong sense of pride and accomplishment.
• In return we offer a competitive salary/ benefits
• A great flexible working culture with company values and behaviours that help shape your development and lead to success for you and the Company.

Training + Development

Interview process

Visa Sponsorship

Security clearance