Resident Maintenance Specialist

Description

• Diagnose maintenance problems accurately and determine appropriate solutions.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.
• Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines.
• Assist in managing Capital Improvement Projects and vendors.
• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Determine the cost of proposed solutions using company guidelines.
• Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing.

Requirements

• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual (English/Spanish) verbal and written skills are preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.

Benefits

• Flexibility to work weekends and evenings if assigned

Training + Development

Interview process

Visa Sponsorship

Security clearance