Description

The role requires night‑time presence to oversee building security, respond to emergencies, maintain records, and support resident needs while residing on the premises. Hours include approximately half an hour of nightly duties and on‑call coverage from 5 p.m. to 8 a.m. on weekdays and 24‑hour coverage on weekends and holidays.

• Perform nightly security checks and lock up common areas.
• Respond to building emergencies such as floods, fires, power outages, injuries, and medical incidents during on‑call shifts.
• Report all maintenance issues and document serious events on incident reports.
• Log daily activities with date, time, and details; report graffiti to the Property Manager.
• Separate recyclables, compostables, and landfill trash, and pull trash bins for scheduled pickup.
• Answer telephone calls promptly and return calls in a timely manner.
• Attend resident meetings with the Property Manager at least once per year.
• Reside in the on‑site 1‑bedroom unit and be present each night while on duty.
• Respond to all cell‑phone/pager calls within ten minutes and be on‑site within thirty minutes of an emergency.

Requirements

Candidates must be able to respond to calls within ten minutes and be on‑site within thirty minutes of any emergency, work effectively with people from diverse social, economic, and ethnic backgrounds, and communicate clearly both in writing and verbally. Minimum qualifications include bilingual proficiency in English and Chinese, strong interpersonal skills, sensitivity to low‑income tenant issues, and good judgment and problem‑solving abilities.

Preferred qualifications include prior experience as a resident manager and familiarity with affordable housing projects.

• Communicate professionally with diverse residents and maintain a calm demeanor under stressful conditions.
• Demonstrate bilingual proficiency in English and Chinese and possess strong interpersonal and problem‑solving skills.
• Prior experience as a resident manager and familiarity with affordable housing projects (preferred).

Benefits

The Resident Manager ensures safe and secure living conditions for low‑income tenants and must be a reliable, sensitive individual who remains calm during emergencies, exercises impartial judgment, and is willing to perform a variety of tasks. This is a part‑time, on‑call, nonexempt position based in San Francisco, offering $18.67 per hour and a 1‑bedroom on‑site residence.

Training + Development

Interview process

Visa Sponsorship

Security clearance