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Temporary IT Support Specialist - Therma
Therma
Provide first-line IT support, including diagnosing and resolving technical incidents, maintaining IT equipment, and ensuring high-quality customer service.
18d ago
Junior (1-3 years)
Contractor
San Jose, CA
Onsite
Company Size
479 Employees
Service Specialisms
HVAC Service
Plumbing Service
Test, Adjust & Balance (TAB)
Controls Service
Energy Services
Design, Engineering & Estimating
Fabrication
Capital Projects
Sector Specialisms
Industrial
Commercial
Healthcare
Education
Food and Beverage
Data Center
Biopharmaceutical
Energy
Role
What you would be doing
incident support
hardware support
customer service
user accounts
service desk
technical support
- Assist all our users with any logged IT-related incident when called upon.
- Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals.
- Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
- Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied.
- Accurately record, update, and document requests using the IT service desk system (ServiceNow).
- Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption.
- Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery.
- Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately TBD devices, including servers, desktop computers, laptops, and mobile devices.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
- Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner.
- Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners.
What you bring
problem solving
mobile devices
it experience
communication skills
azure
active directory
- Experience with IP security camera and video recording server management is preferred
- Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
- 3+ years of experience within the information technology field, including but not limited to PC and mobile device support.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Problem-solving skills and the ability to troubleshoot IT issues.
- Apple and Android Tablets and Phones
- Be a highly motivated team player with the skills and ability to manage changing priorities.
- Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint
- Associate's degree in Information Technology or equivalent experience.
- Ability to work independently and as part of a team.
- Verbal and written communication skills.
- Experience with the following technologies:
- Willingness to learn and adapt to new technologies and processes.
- Experience with mobile device encryption implementation and management is preferred.
- Dell Desktops and Laptops
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- we are unable to provide immigration sponsorship for this position.
- as part of the onboarding process, new hires may be subject to background checks as permitted by law.
People also searched
Company
Overview
Founded in 1967
Year of Establishment
The company was established in 1967 in Silicon Valley.
Revenue $100M–$1B
Annual Revenues
Annual revenues reached $100 million to $1 billion annually by 2025, supported by Legence and Blackstone backing.
15+ Years Expertise
Industry Experience
Project leaders and engineers typically bring over 15 years of experience in their respective fields.
- Specializes in precision HVAC, process piping, controls, BIM and energy modeling for complex facilities.
- Designs and builds critical environments: cleanrooms, labs, semiconductor fabs, data centers, and pharma plants.
- Frequently tackles high-purity plumbing and automation in sectors like data, life sciences, and food & beverage.
- Standout for delivering turnkey mechanical systems—from engineering to maintenance—in mission-critical settings.
- Collaborative
- Forward-thinking
- Dynamic
- Open
- Innovative
- Fun
- People are the most valuable asset
- Cross-mentoring across generations, disciplines, interests, and talents
- Empowered decision-making
- Celebration of teamwork and shared success
- Volunteer leadership and financial support for nonprofit agencies
1.07 Metric Tons
Annual CO₂ Emissions Reduction
Each location equipped with advanced systems prevents 1.07 metric tons of CO₂ emissions each year.
3.4B Metric Tons
Global CO₂ Reduction by 2050
By 2050, projected reductions in global cold chain CO₂ emissions are expected to reach 3.4 billion metric tons.
- Eliminates food waste, energy inefficiency, and refrigerant emissions through IoT monitoring.
- Optimizes energy use and supports net-zero/green buildings using smart HVAC and IoT.
- Designs zero-net-energy buildings by integrating renewable energy, efficient HVAC systems, improved building envelopes, and energy-efficient appliances.
- Assists in lowering carbon footprints through retro-commissioning, metering/monitoring, energy rebates, and LEED certification support.
- Aims to transform cooling systems into virtual power plants by shifting electricity usage to off-peak hours.
- Focuses on renewable energy, waste reduction, equipment lifecycle management, and data center infrastructure management in data centers.
- Committed to Equal Employment Opportunity without regard to race, color, religion, national origin, sex, age, disability, genetics, veteran status, medical condition, pregnancy, sexual orientation, gender identity or expression
- Embraces diversity in all its forms; relies on cross‑mentoring across generations, disciplines, interests and talents
- Long-term cross‑mentoring culture fosters inclusion across roles and backgrounds
- No public gender‑related statistics or specific numeric outcomes disclosed
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