Senior Manager, Support and Services Tools (Service Cloud & Certinia) at Procore Technologies in Austin, TX | Kablio

Role

Description

roadmap strategy

solution design

platform integration

team leadership

process optimization

business analysis

Roadmap Development & Execution: Define and execute the long-term technical strategy for Global Professional Services, Customer Success, and Customer Support applications. You will collaborate with business leaders to align the roadmap with corporate objectives, ensuring that technical deliverables support company growth, scalability, and customer satisfaction goals.
Technical Leadership - Solution Design, Tech Platforms & Integrations Expertise: Serve as the primary technical architect for the GTM ecosystem. You will oversee high-level solution design for Salesforce Sales & Service Cloud and Certinia PSA, ensuring architectural integrity and security. You will also manage the complex enterprise integrations with financial back-office systems (Zuora, Concur, Coupa, NetSuite).
People Leadership (Hire, Mentor/Coach, and Development of Talent): Build, manage, and scale a high-performing, cross-functional team of Business Analysts, Developers, and Quality Engineers. You will be responsible for recruiting top talent, setting clear performance goals, and conducting compensation reviews. A key focus will be mentoring team members and defining career paths to foster professional growth and retention within the organization.
Business Process Analysis, Development & Optimization: Lead the effort to analyze complex business challenges and translate them into efficient workflows. You will guide your team of Business Analysts in documenting requirements and optimizing end-to-end business processes. Champion continuous improvement by identifying operational inefficiencies and driving the development of streamlined, automated solutions.

Requirements

salesforce

certinia

zuora

concur

12+ years

leadership

Technical Implementation: Proven track record implementing advanced functionalities and leveraging platform capabilities to solve business problems.
Integration Knowledge: Experience managing enterprise integrations with financial back-office systems such as Zuora, Concur, Coupa, and NetSuite.
Domain Expertise: Deep understanding of Salesforce Sales & Service Cloud and Certinia (PSA) capabilities and architecture.
Experience: 12+ years of experience leading cross-functional application delivery teams—specifically managing Business Analysts and Developers—with a strong focus on GTM and Financial systems
People Leadership: Strong history of building and developing high-performing teams, including managing performance improvement plans and compensation reviews.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

criminal history may affect eligibility for certain duties and could lead to withdrawal of the offer.

Company

Overview

Founded 2003

Year Founded

The company was established with the goal of simplifying construction project management through innovative software solutions.

Largest Construction Tech Company

Global Ranking

Procore stands among the largest private companies in the construction technology sector worldwide.

The company developed a cloud-based software platform designed to streamline collaboration between stakeholders in the construction industry.
Procore’s platform includes tools for project planning, financial management, quality and safety, and field communication.
The platform’s real-time data updates and mobile accessibility are essential for keeping projects on track, improving efficiency, and reducing costs.
Notable clients include large construction firms and contractors that manage complex and multi-million dollar projects.
Procore continues to innovate in the construction tech space, regularly releasing new features and integrations to enhance project management and workflows.

Culture + Values

They champion each other.
They build what they believe in.
They do the right thing.
They take ownership.
They focus on outcomes.
They believe in the power of people.

Environment + Sustainability

2030 Target

Net Zero Emissions

Committed to achieving net zero emissions by 2030.

100% Renewable Energy

Data Centers Powered

Transitioned to 100% renewable energy for its data centers.

Actively tracks and works to reduce emissions through energy-efficient data centers, green initiatives, and sustainable office practices.
Encourages a sustainable work culture through the integration of green building and energy management tools.

Inclusion & Diversity

By 2025

Gender Parity Target

The company aims to achieve gender parity across all levels of leadership.

30%

Women Globally

Women make up 30% of the workforce, with efforts to increase representation in technical roles.

Committed to building a diverse and inclusive workforce.
Actively measures and reports on diversity in hiring, including gender and ethnicity, and implements programs to support underrepresented groups.

Articles

Procore API Developer Support

Procore Careers

Procore Community

Role

Description

roadmap strategy

solution design

platform integration

team leadership

process optimization

business analysis

Roadmap Development & Execution: Define and execute the long-term technical strategy for Global Professional Services, Customer Success, and Customer Support applications. You will collaborate with business leaders to align the roadmap with corporate objectives, ensuring that technical deliverables support company growth, scalability, and customer satisfaction goals.
Technical Leadership - Solution Design, Tech Platforms & Integrations Expertise: Serve as the primary technical architect for the GTM ecosystem. You will oversee high-level solution design for Salesforce Sales & Service Cloud and Certinia PSA, ensuring architectural integrity and security. You will also manage the complex enterprise integrations with financial back-office systems (Zuora, Concur, Coupa, NetSuite).
People Leadership (Hire, Mentor/Coach, and Development of Talent): Build, manage, and scale a high-performing, cross-functional team of Business Analysts, Developers, and Quality Engineers. You will be responsible for recruiting top talent, setting clear performance goals, and conducting compensation reviews. A key focus will be mentoring team members and defining career paths to foster professional growth and retention within the organization.
Business Process Analysis, Development & Optimization: Lead the effort to analyze complex business challenges and translate them into efficient workflows. You will guide your team of Business Analysts in documenting requirements and optimizing end-to-end business processes. Champion continuous improvement by identifying operational inefficiencies and driving the development of streamlined, automated solutions.

Requirements

salesforce

certinia

zuora

concur

12+ years

leadership

Technical Implementation: Proven track record implementing advanced functionalities and leveraging platform capabilities to solve business problems.
Integration Knowledge: Experience managing enterprise integrations with financial back-office systems such as Zuora, Concur, Coupa, and NetSuite.
Domain Expertise: Deep understanding of Salesforce Sales & Service Cloud and Certinia (PSA) capabilities and architecture.
Experience: 12+ years of experience leading cross-functional application delivery teams—specifically managing Business Analysts and Developers—with a strong focus on GTM and Financial systems
People Leadership: Strong history of building and developing high-performing teams, including managing performance improvement plans and compensation reviews.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

criminal history may affect eligibility for certain duties and could lead to withdrawal of the offer.

Company

Overview

Founded 2003

Year Founded

The company was established with the goal of simplifying construction project management through innovative software solutions.

Largest Construction Tech Company

Global Ranking

Procore stands among the largest private companies in the construction technology sector worldwide.

The company developed a cloud-based software platform designed to streamline collaboration between stakeholders in the construction industry.
Procore’s platform includes tools for project planning, financial management, quality and safety, and field communication.
The platform’s real-time data updates and mobile accessibility are essential for keeping projects on track, improving efficiency, and reducing costs.
Notable clients include large construction firms and contractors that manage complex and multi-million dollar projects.
Procore continues to innovate in the construction tech space, regularly releasing new features and integrations to enhance project management and workflows.

Culture + Values

They champion each other.
They build what they believe in.
They do the right thing.
They take ownership.
They focus on outcomes.
They believe in the power of people.

Environment + Sustainability

2030 Target

Net Zero Emissions

Committed to achieving net zero emissions by 2030.

100% Renewable Energy

Data Centers Powered

Transitioned to 100% renewable energy for its data centers.

Actively tracks and works to reduce emissions through energy-efficient data centers, green initiatives, and sustainable office practices.
Encourages a sustainable work culture through the integration of green building and energy management tools.

Inclusion & Diversity

By 2025

Gender Parity Target

The company aims to achieve gender parity across all levels of leadership.

30%

Women Globally

Women make up 30% of the workforce, with efforts to increase representation in technical roles.

Committed to building a diverse and inclusive workforce.
Actively measures and reports on diversity in hiring, including gender and ethnicity, and implements programs to support underrepresented groups.

Articles

Procore API Developer Support

Procore Careers

Procore Community