Service Delivery Consultant

Description

• Deliver training and coaching to the People Hub and wider HR teams.
• Supporting with people analytics and data story telling regionally.
• Pro-actively identify and deliver system improvements to optimise service delivery with business efficiencies and user experience.
• Ensuring expectations within the People Hub around service delivery are met via the Service Delivery Framework (customer experience and change management programme).
• Support the Senior Service Delivery Consultants in delivering the HR People Services objectives.
• Supporting / spearhead on HR projects and campaigns.
• Working with the Senior Consultants and global HR colleagues to ensure HR efficiencies align with global priorities.
• Consult on best practice of the HRMS system product Subject Matter Expert (SME) with the HR function (Workday, Oracle & Service Now Pro and others).
• Act as an escalation point for the People Hub and UK HR functions acting as SME and first point of contact for resolving complex system and process queries.
• Collaborate with HR, IT, and business units to ensure seamless and meaningful employee journeys.
• Provide HR System consultancy services for future systems development.
• Lead / support on HR-related projects.
• Work with global corporate colleagues, sharing best practice and driving changes that meet regional requirements fit for the future.
• Represent the UK&E region in global forums.
• Drive continuous system and process improvements utilising data evaluation and customer engagement where possible.

Requirements

• Experience in Microsoft co-pilot and AI to support streamlining HR processes, improve service delivery, and enhance employee experience. Apply data analytics and digital tools to drive continuous improvement, ensuring ethical use and compliance with data privacy standards.
• Effective time management, multi-tasking, and prioritization skills.
• Have a curious mindset and ability to proactively identify and drive process and system improvements to completion.
• Able to manage own time, multi-task, prioritise and re-prioritise tasks and the resilience to work through issues to conclusion.
• Strong problem solver with technical knowhow, utilising systems and automation to provide solutions to business challenges.
• Strong influencing skills, able to facilitate meetings and steer them to achieve objectives.
• Experience in working in a global HR model or an HR shared services environment.
• Support in producing consistent content across various formats including knowledge articles, emails and intranet maintaining consistency in tone, branding, and messaging.
• Excellent stakeholder communication and relationship-building skills.
• Experience in undertaking User Acceptance Testing.
• Analytical mindset, Experience in using data analytics to drive solutions to business challenges, presenting proposed recommendations. Ability to interpret feedback and engagement data.
• Ability to dig deeper into problems to understand their root causes exploring all ranges of possibilities.
• Strong ability to handle sensitive data within GDPR guidelines with strong confidentiality.
• Project Coordinator experience.
• HR and/or Data Analytics qualification preferred or equivalent experience.
• Project Management preferred or equivalent experience.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance