Soft Services Manager

Description

• Develop and maintain a strong working relationship with our client and interface with the site Property Manager to ensure acceptable service levels are maintained for in-scope services
• Work closely with the site Facility Manager on day-to-day operations and assist the Account Director in planning the team's goals and objectives
• Utilize the site CMMS (Corrigo) system and work closely with the Corrigo Program Analyst to maintain/optimize the system
• Directly manage the JLL Maintenance Associate team that provides mail/shipping and light maintenance services
• Manage the JLL and Client soft service budget and provide financial reporting as required
• Solve problems and resolve spontaneous and unique situations with professionalism and customer service focus
• Process JLL and Client requisitions and POs and receipt invoices upon delivery or completion of work
• Assist in vendor contract development and procure goods and services through JLL and Client systems
• Directly manage 3rd party soft service providers including but not limited to janitorial, security, landscaping, snow removal, trash & recycling, pest control, and mail/shipping

Requirements

• High School diploma or GED equivalent
• Strong interpersonal and communication skills
• Minimum of 3-5 years of relevant experience
• Self-motivated and ability to work independently
• Strong organizational and analytical skills
• Process improvement mindset
• Strong organizational and time management skills, and adaptability to work in fast-paced, changing environments
• Financial acumen to manage budgets for projects and operations
• Experience with CMMS systems (preferably Corrigo)
• Strong working knowledge and understanding of Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to analyze reports for the purpose of ensuring compliance with scope of work

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance