Dayforce Payroll Support Analyst

Description

We are seeking a knowledgeable and detail-oriented individual to join our team as a Dayforce Payroll System Support Analyst. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce payroll system throughout Canada and the US. You will act as the main point of contact for all payroll-related system issues and inquiries, ensuring timely resolution and maintaining system integrity. Additionally, you will collaborate with cross-functional teams to implement system enhancements and updates.

• Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.
• Train end-users on system functionalities, best practices, and updates as needed.
• Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce
• Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.
• Maintain accurate documentation of system processes, procedures, and issue resolutions.
• Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner.
• Major Responsibilities (List in order of importance, min 3 – max 10)Serve as primary point of contact for Dayforce payroll related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements.
• Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.

Requirements

1 to 3 Years of Work Related Experience

The successful candidate will have previous implementation and/or support experience with the Ceridian Dayforce solution.

Knowledge and Education (Required minimum education)

Completion of University Degree

Work Experience ( Consider the length of time and type of experience)

Strong English skills are mandatory.

Any Additional Information (Language proficiency, etc.)

• Ability to work independently and as part of a team in a fast-paced environment.
• Skills and Competencies Required to Perform the Job ( communication skills, analytical and problem-solving abilities, etc.)Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Dayforce.
• Proficiency in Microsoft Office Suite, particularly Excel
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
• Understanding of HR, payroll and time operations and experience in employee data management
• Proficiency in data analysis and reporting
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Knowledge of how Workday HCM works with Dayforce is preferred
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.
• Detail-oriented with strong organizational and documentation skills.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously
• Ability to manage confidential and sensitive employee information

Benefits

Optional Pre-paid legal plan

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Voluntary life and disability insurance

Term life

Optional Identity theft plan

Medical, dental, vision

Long-term assignment with opportunity for hire by client

Optional Medical and dependent FSA

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Work-visa sponsorship

Opportunity for advancement

10-25% Regular Overnight Travel

Training + Development

Interview process

Visa Sponsorship

Security clearance