Senior Operations Manager

Description

The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

The Senior Operations Manager oversees the efficient functioning of an assigned Hitachi Air Center. As a key member of the management team, the Senior Operations Manager will work with Director of Operations in enforcing business operations across represented locations and departments including Service, Parts, Rentals, Warehousing and Administration. The focus is to continuously review business revenue, margin, and operating costs to drive efficiency, profitability, and maintain high standards of customer satisfaction.

• Continuous monitoring of business activities through SAP, Ring central, Salesforce, and other applications.
• Review financial reports, analyze variances, and take corrective actions as needed.
• Monitor call answering performance through Ring Central call groups for all represented locations and provide reports to Director of Operations
• Set performance standards and conduct performance reviews for direct reports and ensure direct reports follow through similarly.
• Collaborate with other departments (e.g., sales, warehouse, field service) to achieve overall company objectives.
• Assist in recruiting, training, and development of employees to build a strong team.
• Lead and coordinate employees across multiple branches, ensuring alignment with company goals and policies.
• Contribute to strategic plans to achieve business growth and operational objectives.
• Drive initiatives to optimize operational efficiency and reduce costs while striving for highest standards.
• Visit top customers as well as any customers with issues as needed to ensure continued loyalty.
• Visit remote branches at least once per month
• Bi-Weekly meetings with Service and Sales leaders at HACs to review MTD and YTD KPI’s.
• Ensure compliance with industry regulations and company standards.
• Control expenses and identify cost-saving opportunities as well as identify opportunities for revenue growth.
• Ensure that all company departments including Sales, Service Operations, Field Service, Parts, Warehouse are performing their required responsibilities according to established procedures.
• Monitor financial metrics and KPIs to track performance and profitability.
• Responsibility for Aftermarket performance of the HAC Business, and review P&L on a monthly basis with the leadership team.
• Monitor and improve process and personnel performance to improve operational efficiency.
• Communicate operational goals, progress, and challenges effectively across the HAC

Requirements

• In-depth understanding of P&L reporting and how it relates to driving various aspects of the business.
• Experience with ERP systems.
• Four-year degree in business or equivalent related business experience required.
• Motivate and support staff to achieve high levels of performance.
• Proven leadership experience with strong written and verbal communication.
• Greater than five years operations management experience.
• Strong understanding of Microsoft office suite.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance