Concierge

Description

The Concierge works the front desk on a rotating schedule (Friday & Saturday 2 pm‑10 pm; Sunday & Monday 6 am‑2 pm) and serves as the first point of contact for visitors, residents, and callers. Responsibilities include greeting guests, answering phones promptly, managing mail, handling resident requests, and maintaining a neat, organized lobby.

Key duties also involve monitoring the visitor log, maintaining lost‑and‑found items, ordering administrative supplies, following safety protocols for office equipment, supporting department heads with administrative tasks, tracking meal attendance, and promoting a positive, professional image in line with MBK’s core values.

• Greet all visitors warmly, standing to welcome and offering assistance.
• Answer telephone calls within three rings using a professional script and transfer or relay messages as needed.
• Monitor and record visitor sign‑in/out, reporting any suspicious activity immediately.
• Sort and distribute incoming mail and manage the community’s lost‑and‑found items.
• Accept and process resident special requests and maintain accurate records.
• Order and replenish administrative supplies to ensure front‑desk efficiency.
• Follow all safety standards when operating office equipment.
• Support department heads and Executive Directors with various administrative functions.
• Track meal attendance and alert staff to residents who miss meals.
• Encourage teamwork through open communication with all team members.
• Lift up to 25 lb, move throughout the community, and safely push resident wheelchairs.
• Maintain professional demeanor and adhere to grooming and dress standards at all times.

Requirements

Candidates must have a high school diploma or GED, be at least 18 years old, pass a background check and TB test, and demonstrate excellent English communication skills. Proficiency with basic computer programs, professional demeanor, and adherence to grooming standards are required.

The role requires the ability to lift up to 25 pounds, move intermittently throughout the community, and safely push a resident’s wheelchair. Pay ranges from $17.50 to $18.50 per hour.

• Hold a high school diploma or GED; be 18 years or older.
• Pass a background clearance and provide a negative TB test result.
• Demonstrate excellent spoken and written English communication skills.
• Proficient with word processing, email, Excel, scanners, copiers, and fax machines.

Benefits

MBK Senior Living puts people first—both residents and team members. Guided by the Japanese concept Yoi Shigoto, which means “good, quality work,” the company strives to build trust, set high standards, and develop potential. Whether you seek a flexible, part‑time role or a long‑term career, MBK offers opportunities to make a meaningful impact.

Team members enjoy a supportive community that celebrates personal and professional growth. The environment is fun‑filled, energetic, and centered on hospitality and high‑quality service. Competitive salaries, professional coaching, education loan assistance, financial and legal services, discounts, and health‑and‑wellness resources are part of the employee experience.

Full‑time employees receive a comprehensive benefits package that includes medical, dental, vision coverage and 401(k) matching up to 4%, as well as childcare and eldercare assistance and flexible spending accounts.

Training + Development

Interview process

Visa Sponsorship

Security clearance