Account Coordinator
Chubb Fire & Security Group
Assist the Account Manager with day‑to‑day management of key corporate customer accounts.
11 days ago ago
£27,000
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Blackburn, England, United Kingdom
Field
Company Size
13,000 Employees
Service Specialisms
Fire Protection
Security Systems
Engineering
Consulting
Design
Technical Services
Installation
Maintenance
Sector Specialisms
Commercial
Facilities Management
Critical Infrastructure
Major Projects
Public Sector
Private Sector
Industrial
Role
What you would be doing
business relationships
job management
report management
kpi reporting
customer management
dispute resolution
- Build professional business relationships with designated customer including courtesy communication
- Pro-active management of outstanding jobs – order, service and callouts
- Management of visit reports and quotations
- Preparation and submission of weekly/monthly/annually KPI information
- Take responsibility for the day-to-day management of the key customers including intelligent decision making
- Work closely with several Account Directors to manage day to day client expectations
- Resolution of customer disputes including liaison with other areas of the business as necessary
What you bring
communication
problem solving
excel
multitasking
organisation
- A natural communicator, with an ability to build rapport with our customers and your colleagues
- Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
- Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports
- Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time
- Organisation and prioritise of own workload
- Employee Referral Scheme (£1000)
- Free Onsite Parking
- A Central Benefits Platform offering a wide variety discounts
- Employee Scholarship Scheme
- Free Mortgage Advice
- Health & Wellbeing Resources
- Cycle to Work Scheme
- Online GP Appointments
- 25 days holiday, plus bank holidays
- Life Assurance (4 x Basic Salary)
- Company Pension Scheme
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Century of Expertise
Years in Service
The company has been providing innovative fire and security solutions for over 100 years.
- protecting businesses and homes.
- protecting businesses and homes.
- protecting businesses and homes.
- protecting businesses and homes.
- protecting businesses and homes.
- Customer First
- Integrity and Accountability
- Innovation and Improvement
- Collaboration and Teamwork
- Excellence in Execution
Net zero by 2050
Carbon Emissions Target
Aims to achieve net zero carbon emissions by the year 2050, reflecting long-term sustainability goals.
50% reduction target
GHG Emissions Reduction
Committed to reducing greenhouse gas emissions by half across its global operations.
- Committed to reducing environmental impact through energy-efficient products and services.
- Focus on sustainable product design and eco-friendly technologies in offerings.
40% Female Workforce
Gender Representation
40% of the workforce identifies as female.
2025 Leadership Goals
Women in Leadership
Aim to increase women's representation in leadership positions by 2025.
- Committed to creating an inclusive work environment and promoting equal opportunities for all.
- Aims to achieve a diverse and inclusive workforce by focusing on gender parity and fostering a culture of belonging.
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