Develop and maintain trusting relationships and communication with peers, the management team, and internal and external customers, enhancing the ability to provide outstanding customer service.
Use professional customer service skills to defuse emotional situations and reach resolution.
Manage Service Technician schedules to lower drive time and increase service time thus maximizing the average number of service calls (trips) that a technician can complete daily.
Set customer expectations regarding warranty and payment.
Through teamwork, meet customer expectations by coordinating service needs to earn a rating of Very Satisfied from the customer.
Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
Develop extensive product knowledge, process, and the ability to navigate the following software: Pella Order Management System, Pella Direct Quoting System, Pella Order Entry Transmission System, Customer Service Module, and the Pella Electronic Reference Library.
Qualify, initiate, and manage service events (i.e., equipment, time, parts, and manpower required to complete a service order on the first trip).
Requirements
call-center
sales
customer service
college degree
Past call-center or sales experience, a plus
Customer service experience
College degree or work equivalency
Benefits
Paid Vacation
Vehicle Allowance
Flexible Spending Account
Phone and Laptop
No Overnight Travel
Paid Training
Insurance (Health, Vision, Dental, Life)
Profit Sharing
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$75M
Annual Revenue
Reflects steady regional growth with strong local economic ties.
21 Showrooms
Showroom Network
Operates facilities across Ohio, Pennsylvania, New Jersey, Delaware and West Virginia.
A family-owned business since 1932.
Delivers full-service fenestration for homeowners and commercial projects alike.
Typical projects range from custom residential replacements to turnkey commercial installations.
Specializes in tailoring fenestration solutions for residential, commercial and industrial needs.
Brings decades of industry expertise for informed and quality service.
Culture + Values
Find innovative ways to reclaim and reuse materials
Strive to source ethical and sustainable materials through strong supply chain partners
Enhance and serve the communities where we live and work
Aim to support local clean energy sources in our manufacturing processes
Practice continuous improvement to do more with fewer resources day after day
Environment + Sustainability
99% Sawdust Recycled
Waste Management Efficiency
99% of sawdust generated is recycled or reused, minimizing waste and resource consumption.
95% Recycled Aluminum
Material Sustainability
Over 95% of aluminum sash cladding is sourced from recycled materials, reducing environmental impact.
839 CO₂ Diversion
Carbon Efficiency
Fleet operations achieve 839 metric tons of CO₂ diversion annually, equivalent to planting 13,983 urban trees over 10 years.
41 LEED Points
Green Building Contribution
Products contribute to over 41 LEED New Construction points, promoting sustainable building practices.
Products designed to reduce homeowner utility bills by ~12% and recoup over 60% of project costs at resale.
Passive House products meet aggressive energy efficiency standards set by PHIUS.
Inclusion & Diversity
does not provide publicly stated DEI strategy or outcomes as of current data
No gender‑related statistics or specific diversity goals disclosed on company website or LinkedIn profile