Customer Service Representative

Description

• Develop and maintain trusting relationships and communication with peers, the management team, and internal and external customers, enhancing the ability to provide outstanding customer service.
• Use professional customer service skills to defuse emotional situations and reach resolution.
• Manage Service Technician schedules to lower drive time and increase service time thus maximizing the average number of service calls (trips) that a technician can complete daily.
• Set customer expectations regarding warranty and payment.
• Through teamwork, meet customer expectations by coordinating service needs to earn a rating of Very Satisfied from the customer.
• Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
• Develop extensive product knowledge, process, and the ability to navigate the following software: Pella Order Management System, Pella Direct Quoting System, Pella Order Entry Transmission System, Customer Service Module, and the Pella Electronic Reference Library.
• Qualify, initiate, and manage service events (i.e., equipment, time, parts, and manpower required to complete a service order on the first trip).

Requirements

• Past call-center or sales experience, a plus
• Customer service experience
• College degree or work equivalency

Benefits

• Paid Vacation
• Vehicle Allowance
• Flexible Spending Account
• Phone and Laptop
• No Overnight Travel
• Paid Training
• Insurance (Health, Vision, Dental, Life)
• Profit Sharing

Training + Development

Interview process

Visa Sponsorship

Security clearance