Front Desk Part Time Weekends 4pm-midnight

Description

• Take reservations received over the telephone, through the computer, mail, fax and in person and accurately input all appropriate data into the property management system. Document confirmation/cancellation numbers on all reservations.
• Make coffee, stock and clean coffee bar.
• Greet guests and check them in and out using the property management system (PMS). Complete all necessary procedures for checking guests in and out, including guest registration folios. Record proper charges for each folio including room, taxes, My Store and ensure pet fees and procedures are administered per policy.
• Operate the phone system using proper telephone etiquette, take and transfer calls as required, take messages accurately, always note time and dates.
• Complete laundry, pretreat as necessary, wash, dry, fold and store and keep laundry/housekeeping area clean.
• Accurately count cash and make change for guests. Balance cash drawer and shift deposit. Know proper procedure for checking credit card authorizations and for obtaining proper approval.
• Walk all floors of the hotel, stairwells and check outside doors to ensure they are secured and not propped open hourly looking for any safety or security issues. If two Night Auditors are scheduled at any time, one must always stay at the Front Desk for safety and security.
• Help secure guest's lodging by referrals when the hotel is full.
• Keep front desk area and lobby clean, stocked and orderly at all times by dusting, vacuuming, cleaning windows and doors, empty trash and wiping down high touch points with sanitizer to stop the spread of germs following the Always Clean Program.
• Stay current on all changes in hotel operations or policies by reading memos and attending meetings as required.
• Promote the Stay Rewarded Loyalty Program.
• Record lost and found items immediately in Lost and Found Log and place them in proper storage area.
• Keep Front Desk Log current every hour and review the log of previous shifts at the beginning of each shift. Report any problems, orally or in writing concerning front desk, guest relations or maintenance to the General Manager on a daily basis.
• Follow all safety and security procedures and report orally or in writing any potential safety or security hazards to the General Manager. Report unusual activity in the Front Desk Log.

Requirements

• Excellent written and spoken communication skills.
• Must be dependable, professional, consistent and serious about the tasks at hand.
• Excellent multi-tasking and organizational skills.
• Weekend availability for 4pm-midnight shift
• Basic computer skills including Microsoft Office.
• Know room rates, locations and furnishings of all rooms including ADA accessible rooms. Show prospective guest rooms. Know physical layout of building, both interior and exterior. Including utility shut-off locations.
• Be knowledgeable about the hotel and amenities. Know the location of attractions, restaurants, shopping, churches and answers complaints or concerns by the guests.
• Excellent guest service skills and treat co-workers with respect.
• Excellent attention to detail.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance