Issue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staff
Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriate
Suggest ideas for developing and evolving the reception services and assist in implementing these ideas
Brief visitors on arrival on fire evacuation procedures- emergency exits, evacuation routes and assembly points
Provide food and beverage service for external/ client suite meetings or events. Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions, fine dining, any special requests etc…
Ensure meeting room booking system is up to date- details for rooms are correct, assist with any booking inquiries and liaise with supporting teams if necessary
Manage all visitor categories in line with security protocol
To be customer focused at all times, by being visible at the reception desks and developing relationships with staff and customers
Encourage and nudge appropriate booking behaviour and provide utilization reporting including block booking, no shows etc…
Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media
Meet and greet all staff, customers and visitors professionally and cheerfully
Serve as an information source for staff and customers- assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriate
Regularly monitor customer feedback and produce an appropriate action plan based on the results
Supervise and be present throughout event
Assist with any other internal events lead by business as requested
Always deliver 5* customer service with a professional and presentable appearance
Issue Resolution- resolve simple AV/ VC, collaboration tools or other meeting and conference room related equipment issues
Ensure all meeting rooms are kept clean, tidy are ready for use – ensure highest level of cleaning standards. Pre- checks to be conducted before every meeting including equipment and AV/ VC checks
Assist with communications to promote, confirm attendances, create name badges etc…
Conduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilisation
Assist with any ‘ad hoc’ requirements or request related to functions and events
Inform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)
Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day
Manage and follow up on the event set up / run down on the respective floor, ensuring everything is in order including technology assistance and all teams involved are prepped for required activities
Support and manage the meeting room booking system, which includes booking all forward and same day reservations, cancellations and / or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their booking
Manage catering requests, AV or VC, room equipment, any special requirements etc… liaise with FM team/ catering/ security/ any other vendors as appropriate to ensure all requests are fulfilled accordingly
Set up and reset of internal and external meeting rooms, training rooms or conference rooms. Manage rooms to be set up appropriately according to individual booking and equipment requests. Rooms should be reset as appropriate in line with daily booking schedules
Assist with coordination of events: supervise the set-up / dismantling of event venues, perform risk assessments. Liaise with necessary teams (security, housekeeping etc…) as necessary to ensure a consistent level of service
Ensure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs
Provide team briefs for wider workplace team on upcoming events, conferences, client suite events to ensure up to ensure all teams are aware of activities
Proactive premises inspections, proactively raise work orders for surrounding areas to report any maintenance issues, cleanliness issues or system faults where necessary
Manage meeting room inventory checks
Requirements
microsoft office
customer service
problem solving
fluent english
reception
hospitality
You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills and attuned to customer needs
Excellent verbal and written communication skills with the ability to communicate professionally and effectively
High attention to detail
Flexible and proactive; Comfortable working in a fast-paced environment
Proven track record of achievement
Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, Teams, SharePoint, and Access)
Professional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional, warm and genuine
High level of grooming standards
Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner
Fluent in the English language – written and oral
Strong problem-solving skills with the ability to react quickly and decisively when faced with a problem or issue
Ability to work under pressure and to tight deadlines
Exceptionally organised and skilled in multi-tasking, with outstanding time management skills
All meeting rooms consumables, including F&B, should be refilled and reset after each meeting where appropriate
Previous Hospitality/ Reception experience is preferred- minimum 3 years
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.