Maintenance Customer Service Representative

Description

• Answer all phone calls promptly and professionally.
• Ensure complete and accurate capture, data entry, and maintenance of resident information.
• Maintain a pleasant, patient and friendly attitude.
• Track all work orders in the Property Management Software and ensure all work orders are handled according to company protocols for completion and response.
• Review files, records, and other documents to obtain information for responding to requests.
• Confirm and schedule appointments for work orders as necessary.
• Provide excellent customer service at all times.
• Perform duties under pressure and meet deadlines in a timely manner.
• Generate and analyze work order reports weekly to ensure company protocols are being followed.
• Use various means of communication to interact with residents and handle customer service issues.
• Monitor resident work orders in the Property Management Software, and relay information to or from work crews and supervisors.
• Alert managers/supervisors quickly to significant resident issues and concerns.
• Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
• Maintain records of resident interactions, details of inquiries, comments, complaints, and actions taken. Ensure proper filing of said records.

Requirements

• Ability to prioritize and manage daily workload to ensure successful completion.
• Must be able and eligible to drive a company vehicle.
• Possess a strong attention to detail, positive work ethic, and team player mentality.
• Ability to work independently and as a member of a team.
• Must possess the ability to problem solve and prioritize.
• Must successfully complete all required courses, classes, and training provided by MMS.
• All specific certifications required by law.
• Effectively communicate issues, problems, ideas, concerns and information on work progress verbally and in writing.
• Valid Driver’s License and acceptable driving record.
• Must pass drug test screening.
• Strong customer service, communication, and interpersonal skills required.
• Ability to follow directives and work with minimum supervision.
• Minimum 1-year administrative experience.
• Ability to work in a fast-paced and customer service-oriented environment.
• Must be able to work 40 hours per week to include evenings. Occasional overtime hours may be required.
• Proficient in all Microsoft Office Programs and the on-site property management software as applicable to job responsibilities.
• Be familiar and have a good working knowledge of company policies, products, and services to better serve residents.
• High School Diploma or GED.
• Excellent organization skills.
• Ability to maintain professional demeanor while handling complaints and difficult situations.
• Requires routine sitting and walking.
• Ability to work with sensitive information and maintain confidentiality.

Benefits

• Grow with our organization through various professional development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance