Answer all phone calls promptly and professionally.
Ensure complete and accurate capture, data entry, and maintenance of resident information.
Maintain a pleasant, patient and friendly attitude.
Track all work orders in the Property Management Software and ensure all work orders are handled according to company protocols for completion and response.
Review files, records, and other documents to obtain information for responding to requests.
Confirm and schedule appointments for work orders as necessary.
Provide excellent customer service at all times.
Perform duties under pressure and meet deadlines in a timely manner.
Generate and analyze work order reports weekly to ensure company protocols are being followed.
Use various means of communication to interact with residents and handle customer service issues.
Monitor resident work orders in the Property Management Software, and relay information to or from work crews and supervisors.
Alert managers/supervisors quickly to significant resident issues and concerns.
Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
Maintain records of resident interactions, details of inquiries, comments, complaints, and actions taken. Ensure proper filing of said records.
Requirements
microsoft office
property software
driver's license
high school
1-year admin
customer service
Ability to prioritize and manage daily workload to ensure successful completion.
Must be able and eligible to drive a company vehicle.
Possess a strong attention to detail, positive work ethic, and team player mentality.
Ability to work independently and as a member of a team.
Must possess the ability to problem solve and prioritize.
Must successfully complete all required courses, classes, and training provided by MMS.
All specific certifications required by law.
Effectively communicate issues, problems, ideas, concerns and information on work progress verbally and in writing.
Valid Driver’s License and acceptable driving record.
Must pass drug test screening.
Strong customer service, communication, and interpersonal skills required.
Ability to follow directives and work with minimum supervision.
Minimum 1-year administrative experience.
Ability to work in a fast-paced and customer service-oriented environment.
Must be able to work 40 hours per week to include evenings. Occasional overtime hours may be required.
Proficient in all Microsoft Office Programs and the on-site property management software as applicable to job responsibilities.
Be familiar and have a good working knowledge of company policies, products, and services to better serve residents.
High School Diploma or GED.
Excellent organization skills.
Ability to maintain professional demeanor while handling complaints and difficult situations.
Requires routine sitting and walking.
Ability to work with sensitive information and maintain confidentiality.
Benefits
Grow with our organization through various professional development opportunities.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass drug test screening
Company
Overview
Founded in 1973
Year Established
The company was established in 1973 by Michael J. Levitt as a small subsidized housing developer.
39 States
Geographic Reach
The company operates in 39 states, D.C., Puerto Rico, and the U.S. Virgin Islands.
$260 Million
Annual Revenue
The company maintains a strong financial position with an estimated annual revenue of $260 million.
600 Communities
Housing Developments
The company manages over 600 communities providing affordable housing solutions.
Grows into the largest privately‑held affordable housing owner in the U.S.
Full‑service capabilities in development, construction, property & asset management, finance and tax‑credit syndication.
Builds multifamily housing from deeply subsidized public homes to high‑end market units.
leadership continues under long‑tenured professionals with decades of experience.
Notably executes tax‑credit syndications and mortgage financing in‑house through affiliated entities.
Unusual fact: founder Levitt is a world‑class angler and matched private donations two‑for‑one to the company’s educational foundation.
Culture + Values
We act with honesty and transparency, and always do the right thing.
We work as one team, with a shared vision, and leverage our collective expertise.
We strive for excellence in everything we do, delivering the highest quality of service and value.
We value diversity of thought, encourage open communication, and treat everyone with respect and dignity.
We take ownership of our actions, decisions, and outcomes, and are committed to continuous improvement.
Environment + Sustainability
Net-zero 2050
Climate Goal
Targeting net-zero emissions by 2050 while maintaining measurable annual progress tracking.
Commitment to reducing environmental impact across all operations.
Incorporating energy-efficient technologies and renewable energy in development projects.
Prioritizing sustainable building materials and construction practices.
Tracking and reducing water and waste usage as part of environmental stewardship initiatives.
Inclusion & Diversity
Dedicated to fostering a workplace culture of inclusion and belonging.
Committed to increasing gender diversity, with ongoing initiatives to promote leadership opportunities for women.
Active recruitment of diverse talent across all levels of the organization.
Monitoring and reporting on gender parity and promoting a fair, inclusive environment.