Head of Customer Billing Operations

Overview

Lead billing ops, drive revenue collection, data governance, and team performance.

Key Responsibilities

• data governance
• risk remediation
• process automation
• collection recovery
• performance metrics
• team leadership

Tasks

-Deliver high performance and service excellence by collaborating across the organisation to optimise financial, operational, and organisational outcomes. -Lead and develop a large team to translate strategy into actionable plans aligned with the Corporate Strategy. -Set the strategic direction for customer data and manage its governance as the Customer Data Custodian. -Lead the Customer Data Risk Remediation (CDRR) Program to successful delivery. -Oversee all aspects of collection and recovery efforts and initiate programs and procedures to adjust to the changing economic environments and new product initiatives. -Design and monitor process performance measures, driving continuous improvement and automation to meet evolving customer and business needs.

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About Water Corporation

-With roots dating back to 1996, this state‑owned utility has evolved from the Water Authority into the backbone of WA’s water life. -Boasting projects like the new Victoria Dam (built 1990–91 using fly‑ash RCC) and Aboriginal community upgrades, its engineering legacy is vast. -Financed through customer revenue, most surplus funds are channeled back to the government or reinvested in projects. -Its asset footprint spans dams, desalination plants, groundwater networks and irrigation schemes like the Ord and Gascoyne. -Its operations span regional towns (from Karratha to Albany), underscoring its mission to keep WA’s communities flowing. -An unexpected highlight: its workforce embraces five‑year flexible leave cycles, letting staff recharge creatively.

Sector Specialisms

Security Clearance

-medical screening -qualification check -police clearance -australian working rights verification