Resident Services Coordinator

Description

• Participates in company required training by established deadline.
• Greets visitors, answers phones, assists prospects and accepts and inputs work orders, as needed.
• Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.
• Coordinates clubhouse rentals.
• Creates and distributes community newsletters.
• Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups.
• Receives and distributes mail.
• Contributes ideas to increase property interest and traffic.
• Actively markets the property, creating and implementing an outreach marketing plan.
• Attends to the ongoing customer service needs of each resident throughout their residency.
• Oversees social media sites; monitors and promotes community online reputation.
• Sends resident birthday cards and thank you cards.
• Accepts rents and provide receipts, as necessary.
• Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.
• Field and successfully satisfy resident complaints with the help of management.
• Assists with resident retention through community events.
• Plans, organizes, promotes, attends and executes resident events for the property.
• Receives packages and notifies residents of delivery.
• Welcomes new residents, assessing move in experience.
• Restocks supplies in office, clubhouse and/or business center, as needed.

Requirements

• Minimum of one year experience in a customer service, sales, hospitality or retail position.
• High school diploma or equivalent required.
• Intermediate knowledge of Microsoft Outlook, Word and Excel.
• Experience using Microsoft Outlook, Word, and Excel.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Ability to read, write, understand, and communicate in English.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Ability to work a flexible schedule to include weekends, evenings and holidays.
• Strong typing skills.
• A Valid Driver's License may be required.
• Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
• Professional verbal and written communication skills.

Benefits

• Flexible spending account
• Life insurance
• Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.
• Matched 401(k)
• Medical, dental & vision insurance
• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)

Training + Development

Interview process

Visa Sponsorship

Security clearance