Customer Care Representative

Description

• Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
• Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
• Schedules appointments with homeowners.
• May visit construction sites where temperature, weather, and noise may vary.
• Verifies completion of subcontractor workmanship and communications completion to office staff.
• Authorizes billing requests after reviewing submitted charges for accuracy.
• Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
• Receives calls and review correspondence from homeowners.
• Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.

Requirements

• Excellent customer service skills.
• Three years customer service with three to five years construction experience.
• Computer proficiency.
• High school graduate or equivalent.
• Detail oriented, with organization, management, follow-up skills.
• Excellent written communication and negotiating skills.
• Thorough knowledge of construction methods and Company and government standards.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance