Solution Engineer - Chillers
Johnson Controls
Provide chiller diagnostics, maintenance, and support as a solution engineer.
6 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurgaon, Haryana, India
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
escalation management
playbook deployment
cep review
openblue roadmap
field proposals
remote diagnostics
- Ensure escalations are resolved in a timely manner.
- Design and enforce request handling and escalation policies and procedures.
- Deploy HVAC Domain specific playbooks to deliver and document remote services: standard processes, practices, service delivery SLAs, workflow tracking, and service partners supervision with each country served
- Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or management changes immediately.
- Conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines.
- Adheres to all Johnson Controls and customer safety standards.
- Perform CEP reviews, analyze, generate reports and recommendations to branches and customers.
- Provide inputs, guidance and participate in OpenBlue platform roadmap and enhancements in particular on how particular features and functionality will enable greater customer (internal and external) value.
- Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades, and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads.
- Work with other cross functional teams to develop and deploy new services to be delivered by the field and Predictive Team.
- Provide feedback on the serviceability of our chillers and connected equipment portal.
- Communicates with customers (internal and external). Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customers informed on the nature of service provided and outstanding issues and recommends system enhancements, upgrades, and/or replacements.
- Work with the field, help connect chillers
- Plan, prepare and conduct training for local field offices and other chiller experts where required on remote chiller diagnostics, CEP and gather voice of technician feedback for continuous improvement.
- Coordinate as needed with the local support center to address issues
- Reviews reports generated by others to ensure quality and accuracy.
- Ensure procedures are followed and updated as needed, including operations as communication procedures
- Compliance: Manage all compliance activities for the ROC
- Interface with internal and external customers to prevent and/or mitigate issues
What you bring
hvac
chiller diagnostics
building automation
energy management
leadership
3+ years
- General computer and mobile application skills would be preferred and are a key part of future development in this position.
- Able to communicate professionally with customers at all levels, internal and external.
- Diagnoses complex chillers
- Know the HVAC portfolio in JCI
- Possess appropriate industry certifications.
- Some travel may be required (less than 10% anticipated).
- Ability to work in a high paced service environment with shifting priorities.
- Able to solve complex service operational and maintenance problems.
- General overall knowledge of HVAC equipment, building automation systems and energy management and monitoring systems.
- Demonstrated leadership abilities, organizational, communication and interpersonal skills.
- 3+ years’ experience with Chiller diagnostics, maintenance, repair and trouble shooting.
- Paid vacation/holidays/sick time
- On the job/cross training opportunities
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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