In-House Dispatch Specialist at Dry Force Corp. in Irving, TX | Kablio
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In-House Dispatch Specialist
Dry Force Corp.
Leading provider of water damage restoration, mitigation, and reconstruction services.
Coordinate emergency water damage response, dispatching technicians and aiding customers.
10 days ago ago
Junior (1-3 years)
Full Time
Irving, TX
Field
Company Size
1,000 Employees
Service Specialisms
Water Damage Restoration
Mold Remediation
Fire Damage Restoration
Emergency Restoration Services
Storm Damage Restoration
Cleaning Services
Reconstruction Services
Sector Specialisms
Residential
Commercial
Water Damage Restoration
Storm Damage Restoration
Fire Damage Restoration
Smoke Damage Removal
Mold Damage Mitigation
Mold Remediation
+5 more
Role
Description
phone system
dispatch
data entry
client liaison
job monitoring
request routing
Operate a multi-line phone system in our corporate office.
Provide empathetic and clear instructions to customers awaiting service.
Dispatch technicians and project managers in real time based on availability and proximity.
Accurately input and retrieve data across multiple software platforms.
Act as a calm, supportive liaison during often stressful situations for our clients.
Monitor active jobs and provide customers with updates.
Forward non-emergency requests to the appropriate departments.
Requirements
dispatching
high school
tech‑savvy
customer service
communication
transportation
Strong communicators who thrive in fast-paced environments.
1+ years of dispatching experience preferred.
High School Diploma or GED required.
Reliable transportation.
Proficient with technology and quick to learn new systems.
Clear criminal background and ability to pass a drug screen.
1+ years in a call center or direct customer service environment preferred.
Benefits
No fixed recurring schedule; shift times vary based on company needs and team availability.
6 Paid Holidays + 1 Floating Holiday (after 90 days)
Competitive pay with bonus structure
Life Insurance ($25k, employer-paid after 90 days)
PTO/Vacation (after 1 year)
Short & Long-Term Disability
100% employer-paid health insurance (employee coverage)
24/7 Operation: While most shifts fall within core hours, occasional schedule changes may occur to meet operational demands.
Flexibility in working varied shifts, including holidays and surge periods.
Flexible Workweek: Must be available to work one weekend day (Saturday or Sunday). In return, you receive two consecutive days off weekly.
Surge Periods: During high-demand times, dispatchers may work 10-hour shifts and are eligible for up to 10 hours of overtime per week.
401(k) with company match (after 90 days)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
clear criminal background required and ability to pass a drug screen.
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Company
Overview
Provides fast, reliable water damage restoration services.
Specializes in emergency response for water mitigation and structural drying.
Serves residential and commercial properties across the United States.
Known for using advanced drying technology and a rapid response approach.
Experts in restoring properties affected by flooding, plumbing issues, and storm damage.
Trusted by insurance companies for seamless claims assistance and expert restoration services.
Has a network of experienced technicians dedicated to fast recovery and damage prevention.
Pioneers in offering a full suite of services, including water extraction, drying, and full reconstruction.
Distinct for their commitment to transparency, customer service, and restoring properties to pre-damage conditions.
Culture + Values
Environment + Sustainability
Inclusion & Diversity
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