In-House Dispatch Specialist

Description

• Operate a multi-line phone system in our corporate office.
• Provide empathetic and clear instructions to customers awaiting service.
• Dispatch technicians and project managers in real time based on availability and proximity.
• Accurately input and retrieve data across multiple software platforms.
• Act as a calm, supportive liaison during often stressful situations for our clients.
• Monitor active jobs and provide customers with updates.
• Forward non-emergency requests to the appropriate departments.

Requirements

• Strong communicators who thrive in fast-paced environments.
• 1+ years of dispatching experience preferred.
• High School Diploma or GED required.
• Reliable transportation.
• Proficient with technology and quick to learn new systems.
• Clear criminal background and ability to pass a drug screen.
• 1+ years in a call center or direct customer service environment preferred.

Benefits

• No fixed recurring schedule; shift times vary based on company needs and team availability.
• 6 Paid Holidays + 1 Floating Holiday (after 90 days)
• Competitive pay with bonus structure
• Life Insurance ($25k, employer-paid after 90 days)
• PTO/Vacation (after 1 year)
• Short & Long-Term Disability
• 100% employer-paid health insurance (employee coverage)
• 24/7 Operation: While most shifts fall within core hours, occasional schedule changes may occur to meet operational demands.
• Flexibility in working varied shifts, including holidays and surge periods.
• Flexible Workweek: Must be available to work one weekend day (Saturday or Sunday). In return, you receive two consecutive days off weekly.
• Surge Periods: During high-demand times, dispatchers may work 10-hour shifts and are eligible for up to 10 hours of overtime per week.
• 401(k) with company match (after 90 days)

Training + Development

Interview process

Visa Sponsorship

Security clearance