Assistant Community Manager

Description

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

• Greet and qualify prospects using lead management software, ensuring compliance with Fair Housing requirements.
• Assist prospects with applications, deposits, credit checks, and rental history verification; submit for manager approval.
• Show apartments, close sales, prepare units for move‑in, obtain resident signatures, and provide community orientation.
• Manage lease renewals, send renewal notices, process move‑outs, apply fees, and update management software.
• Collect rent, enforce lease terms, track fees, and initiate evictions when necessary.
• Respond promptly to resident complaints, questions, and service requests to maintain satisfaction.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings.
• Conduct market research, survey competing properties, and implement outreach marketing initiatives.
• Maintain an active social media presence to enhance property visibility and resident engagement.
• Complete all required paperwork for leases, move‑ins, move‑outs, and peak periods in a timely manner.

Requirements

A high school diploma or GED is required, with 1‑3 months of relevant experience or a combination of education and training. At least one year of customer service or apartment‑leasing experience is preferred, and a background in accounting combined with customer service is a plus. Proficiency with Microsoft Office Suite and project management tools is needed, and a valid driver’s license is required.

The role may require extended periods of sitting at a desk, climbing stairs, reading documents and screens, and hearing verbal communications in person or over the phone. Occasionally lifting up to 20 lb and operating standard office equipment is expected. This on‑site position involves time outdoors with exposure to the elements and may include work in confined spaces, heights, or potentially hazardous areas.

Benefits

At RPM, we’re in the business of extraordinary. We believe a people‑first approach drives success, which is why we provide top industry pay, comprehensive benefits, and clear pathways for upward mobility through career training and education. Join us and start your extraordinary journey today.

RPM Living offers weekly pay for on‑site associates, comprehensive healthcare coverage, employer‑paid mental health and wellness programs, and ancillary benefits such as critical illness, hospital indemnity, and accident insurance. Employees enjoy a 401(k) with a robust company match, professional development opportunities, DEIB initiatives, paid time off with floating holidays, volunteer days, and discounted perks like Costco memberships, movie tickets, and travel discounts.

Training + Development

Interview process

Visa Sponsorship

Security clearance