Provider of energy-efficient air treatment solutions for a variety of industries.
9 days ago
$74,909 - $100,307
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Washington, District of Columbia, United States | Idaho, United States | Nevada, United States | New Mexico, United States | Utah, United States
Field
Company Size
3,200 Employees
Service Specialisms
Sector Specialisms
The Field Service Supervisor provides exceptional leadership for the field service team within the assigned territory and serves as the primary contact for all customer escalations. The team performs on‑site services such as installation, maintenance, and repair across industrial, commercial, national accounts, and high‑temperature product lines. The supervisor is also responsible for growing revenue and meeting profitability goals in the region.
Key duties include supervising service delivery of equipment channels, start‑up, warranty, contracts, and billable services; aligning internal resources like parts sales, contract sales, project sales, and service coordination; and handling back‑office administration such as timesheet entry, expense reporting, and service report creation. Performance is measured through technician utilization, revenue versus warranty costs, report quality, install‑base penetration, customer satisfaction, and first‑time‑fix rates. The supervisor supports employee evaluation, quality assurance checks, and conveys customer experience via the C2 complaint system.
Collaboration is essential: the role interacts with Service Sales to define scope and costs, Service Engineering for technical support feedback, and Equipment Sales to share leads and build service sales. The supervisor also manages customer queries, resolves issues with relevant departments, participates in recruiting, new‑hire orientation, field training, and ongoing education, and advises on schedule conflicts, equipment problems, and employee issues.
Qualifications include a bachelor’s degree in a business concentration and extensive commercial HVAC maintenance experience in commercial, industrial, and institutional facilities. Candidates must demonstrate strong complaint handling, excellent verbal and written communication, multitasking, MS Office proficiency, and prior experience in fast‑paced service operations, scheduling or dispatching. Leadership or team‑lead experience, travel flexibility, a valid driver’s license with an excellent record, and the ability to partner with cross‑functional teams are required.
Munters Corporation is a global leader in climate solutions, offering innovative and sustainable systems that control indoor humidity, temperature, and energy efficiency for mission‑critical processes. The company emphasizes sustainability, dynamic and inclusive work environments, and values interns as meaningful contributors. The Field Service Supervisor position is remote, based in the Pacific region, with an annual salary range of $74,909 to $100,307.
Physical demands involve occasional lifting of up to 50 lb, frequent handling of up to 20 lb, and activities such as climbing, stooping, and kneeling. Visual acuity is needed for data analysis and computer work. Benefits include a competitive salary, comprehensive health, dental, and vision plans, flexible work schedule, generous vacation and PTO, 401(k) matching, professional development opportunities, company‑sponsored events, state‑of‑the‑art equipment, and an inclusive, equal‑opportunity workplace.