Senior AV Support Specialist at Crestron Electronics in Rockleigh, NJ | USD51,000-72,500 | Kablio

Role

Description

ticket management

av support

system upgrade

device management

data analysis

user training

Own and manage ServiceNow tickets from open to close for incidents, requests, problems, and changes; document resolutions and create knowledge articles to improve mean time to resolve.
Provide AV support for global company events such as town halls and all-hands meetings.
Create intranet how-to guides, short videos, and announcements to promote room capabilities and best practices; deliver live and virtual user trainings.
Collect and interpret system-level data for analysis with strong attention to AV signal flow and integration details.
Deliver in-person and remote support for Crestron-based rooms (daily checks, health monitoring, break/fix), prioritizing executive and high-profile spaces.
Support after-hours maintenance and on-call duties as needed to ensure AV system reliability.
Upgrade and configure AV systems including Crestron DM, NVX, Flex UC Engines, video bars, microphones, speakers, and Automate VX systems; perform initial software and firmware updates.
Maintain internal AV systems by scheduling firmware patches and managing devices through the XiO Cloud portal.
Provide first-level AV support both onsite and remotely across USA, APAC, and EMEA to ensure global continuity of service.
Collaborate with internal teams to configure and implement Crestron hardware in offices, huddle spaces, conference rooms, and open areas across campus.

Requirements

o365

crestron

dante

networking

xio cloud

it degree

Microsoft 365/O365 administration experience: Teams (TAC), Teams Rooms, Intune, Exchange/Room mailboxes, Entra ID, and Active Directory
Expert‑level hands‑on with Crestron software (Toolbox, SIMPL/ SIMPL+, VisionTools Pro‑e, Crestron Remote, AV Framework) and hardware (AirMedia, control processors, DM/DMPS, NVX, touch panels, UC Engine, Automate VX)
Associates or Bachelor's degree in Information Technology or equivalent experience is preferred
Dante proficiency for audio over IP systems; capable of designing, commissioning, and troubleshooting multi zone Dante networks
Provided enterprise AV/UC support with at least 5+ years focused on Crestron ecosystems (design familiarity a plus).
Ability to read and interpret intricate design system schematics, bill of materials and floor plans
Ability to work independently and as part of a team
Strong networking fundamentals: TCP/IP, VLANs, DHCP/DNS, multicast, QoS/DSCP, and packet analysis; ability to implement/verify Teams QoS end to end
Experience managing large fleets via Crestron XiO Cloud (incl. Premium tier features/analytics) and legacy Fusion
Ability to troubleshoot programs written in native Crestron platforms
Exceptional communication and stakeholder management; ability to translate technical issues for non technical audiences and partner closely with Tech Support and Engineering
Ability to field after hours maintenance/on call as needed
Crestron control processor programming

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1971 Founded

Year Established

The company was established in 1971, marking the beginning of its legacy in automation and control systems.

a pioneer in the world of automation and control systems.
specializes in creating integrated solutions that bring together technology, design, and functionality.
offers sophisticated solutions for smart homes, corporate boardrooms, and other environments.
produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems.
known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability.
offers custom-designed systems, providing personalized experiences to clients worldwide.
undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters.
is distinguished by its commitment to innovation and exceptional customer service.
develops unique products including touchscreens, remotes, and software solutions.
is recognized as a global leader in the automation sector.

Culture + Values

Innovation: Striving for excellence in everything we do, setting high standards and leading the industry with cutting-edge solutions.
Customer Commitment: Delivering an unparalleled experience with every product and service, built on a foundation of trust and integrity.
Collaboration: Working together to achieve common goals and creating an environment where ideas flow freely and everyone’s contributions matter.
Accountability: Holding ourselves accountable for delivering on promises, taking ownership of results, and ensuring our actions align with our values.
Respect: Creating an inclusive, welcoming environment where every individual’s voice is heard and valued.

Environment + Sustainability

2030 Goal

Net Zero Emissions Target

Commitment to achieving net zero emissions by 2030, showcasing long-term environmental ambition.

Investing in sustainable product design and energy-efficient solutions.
Reducing environmental impact across operations, including waste reduction and sustainable packaging.
Promoting responsible sourcing and supply chain sustainability.
Developing smart building technologies to help customers reduce energy usage and optimize resource consumption.

Inclusion & Diversity

30% Women

Leadership Representation

Percentage of women in senior leadership roles reflects the company's commitment to gender diversity.

actively promotes a culture of inclusion and belonging, fostering a diverse workforce.
committed to hiring and retaining talent from diverse backgrounds.
recruitment efforts focus on a wide range of communities to create a more inclusive environment.

Articles

Careers at Crestron

Crestron Newsroom

Crestron Product Support

Role

Description

ticket management

av support

system upgrade

device management

data analysis

user training

Own and manage ServiceNow tickets from open to close for incidents, requests, problems, and changes; document resolutions and create knowledge articles to improve mean time to resolve.
Provide AV support for global company events such as town halls and all-hands meetings.
Create intranet how-to guides, short videos, and announcements to promote room capabilities and best practices; deliver live and virtual user trainings.
Collect and interpret system-level data for analysis with strong attention to AV signal flow and integration details.
Deliver in-person and remote support for Crestron-based rooms (daily checks, health monitoring, break/fix), prioritizing executive and high-profile spaces.
Support after-hours maintenance and on-call duties as needed to ensure AV system reliability.
Upgrade and configure AV systems including Crestron DM, NVX, Flex UC Engines, video bars, microphones, speakers, and Automate VX systems; perform initial software and firmware updates.
Maintain internal AV systems by scheduling firmware patches and managing devices through the XiO Cloud portal.
Provide first-level AV support both onsite and remotely across USA, APAC, and EMEA to ensure global continuity of service.
Collaborate with internal teams to configure and implement Crestron hardware in offices, huddle spaces, conference rooms, and open areas across campus.

Requirements

o365

crestron

dante

networking

xio cloud

it degree

Microsoft 365/O365 administration experience: Teams (TAC), Teams Rooms, Intune, Exchange/Room mailboxes, Entra ID, and Active Directory
Expert‑level hands‑on with Crestron software (Toolbox, SIMPL/ SIMPL+, VisionTools Pro‑e, Crestron Remote, AV Framework) and hardware (AirMedia, control processors, DM/DMPS, NVX, touch panels, UC Engine, Automate VX)
Associates or Bachelor's degree in Information Technology or equivalent experience is preferred
Dante proficiency for audio over IP systems; capable of designing, commissioning, and troubleshooting multi zone Dante networks
Provided enterprise AV/UC support with at least 5+ years focused on Crestron ecosystems (design familiarity a plus).
Ability to read and interpret intricate design system schematics, bill of materials and floor plans
Ability to work independently and as part of a team
Strong networking fundamentals: TCP/IP, VLANs, DHCP/DNS, multicast, QoS/DSCP, and packet analysis; ability to implement/verify Teams QoS end to end
Experience managing large fleets via Crestron XiO Cloud (incl. Premium tier features/analytics) and legacy Fusion
Ability to troubleshoot programs written in native Crestron platforms
Exceptional communication and stakeholder management; ability to translate technical issues for non technical audiences and partner closely with Tech Support and Engineering
Ability to field after hours maintenance/on call as needed
Crestron control processor programming

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1971 Founded

Year Established

The company was established in 1971, marking the beginning of its legacy in automation and control systems.

a pioneer in the world of automation and control systems.
specializes in creating integrated solutions that bring together technology, design, and functionality.
offers sophisticated solutions for smart homes, corporate boardrooms, and other environments.
produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems.
known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability.
offers custom-designed systems, providing personalized experiences to clients worldwide.
undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters.
is distinguished by its commitment to innovation and exceptional customer service.
develops unique products including touchscreens, remotes, and software solutions.
is recognized as a global leader in the automation sector.

Culture + Values

Innovation: Striving for excellence in everything we do, setting high standards and leading the industry with cutting-edge solutions.
Customer Commitment: Delivering an unparalleled experience with every product and service, built on a foundation of trust and integrity.
Collaboration: Working together to achieve common goals and creating an environment where ideas flow freely and everyone’s contributions matter.
Accountability: Holding ourselves accountable for delivering on promises, taking ownership of results, and ensuring our actions align with our values.
Respect: Creating an inclusive, welcoming environment where every individual’s voice is heard and valued.

Environment + Sustainability

2030 Goal

Net Zero Emissions Target

Commitment to achieving net zero emissions by 2030, showcasing long-term environmental ambition.

Investing in sustainable product design and energy-efficient solutions.
Reducing environmental impact across operations, including waste reduction and sustainable packaging.
Promoting responsible sourcing and supply chain sustainability.
Developing smart building technologies to help customers reduce energy usage and optimize resource consumption.

Inclusion & Diversity

30% Women

Leadership Representation

Percentage of women in senior leadership roles reflects the company's commitment to gender diversity.

actively promotes a culture of inclusion and belonging, fostering a diverse workforce.
committed to hiring and retaining talent from diverse backgrounds.
recruitment efforts focus on a wide range of communities to create a more inclusive environment.

Articles

Careers at Crestron

Crestron Newsroom

Crestron Product Support