Strategy & Operations Principal at Via in London, England, United Kingdom | GBP80,000-95,000 | Kablio

Role

Description

incident management

team leadership

data analysis

reporting

strategy development

portfolio management

Identify and solve problems in real time, coordinating with on-the-ground teams and cross-functional partners to keep operations running smoothly
Oversee core and field teams, fostering a collaborative, cohesive, high-energy culture.
Analyse data, track key metrics, and prepare reports to inform decisions, optimise resources, and continuously improve performance
Recommend strategies that balance service quality, efficiency, and SLA commitments
Own the performance of a selected portfolio of our UK services, delivering on operational goals while ensuring a world-class customer experience
Collaborate with teams across Via, including Strategy, Product, Partnerships, and Operations, to improve scalability and operational excellence
Drive strategic initiatives with external partners and internal teams, using insights from active services to improve processes and shape the future of our service

Requirements

6‑10yr

agile

data‑driven

entrepreneurial

stakeholder

problem‑solver

Experienced: bring 6–10 years of relevant experience that informs your decisions, whether from startups, tech, consulting, finance, or other industries
Agile and adaptable: you thrive in fast-paced environments, navigate change with enthusiasm, and step in hands-on when needed
Data-informed operator: you uncover trends and use insights to improve operations and outcomes
Entrepreneurial operator: equally comfortable setting strategic direction and rolling up your sleeves to execute. You are motivated to take full ownership to improve and drive your services forward every day.
Stakeholder-savvy: able to lead discussions and explain complex concepts to any audience, as well as navigate intricate customer, regulatory, and operational relationships.
Problem solver and executor: you don’t accept the status quo, are detail-oriented, action-focused, and can manage multiple priorities effectively

Benefits

Comprehensive health scheme offered through AXA
A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches
Salary range: £80-95k plus equity. Final salary will be determined by the candidate’s experience, knowledge, and skills.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

700+ Partners

Global Clients

Operates with over 700 partners worldwide, including municipalities, schools, and healthcare providers.

$1B+ Funding

Capital Raised

Backed by over $1 billion in funding to support growth and innovation in TransitTech.

$3.5B Valuation

Market Value

Recently valued at $3.5 billion, establishing leadership in the transit technology sector.

Founded in 2012 as a ridesharing app with algorithm-driven route optimization.
Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems.
Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport.
Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs.
Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Culture + Values

They are driven by a shared purpose: to improve transportation by using technology to make it more accessible, efficient, and sustainable.
They foster an environment that celebrates curiosity, experimentation, and personal growth.
They believe in being clear and transparent, taking ownership, and following through.
They are relentless in their pursuit of excellence, never settling for ‘good enough.’
They work collaboratively, with a mindset of humility and a belief that they’re better together.

Environment + Sustainability

By 2040

Net Zero Goal

The company aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to sustainability and climate action.

Reduces carbon emissions for cities by using data-driven demand response in transit systems.
Partnerships focus on reducing vehicle miles traveled (VMT) to lower emissions.
Electric vehicle (EV) initiatives are part of their strategy to reduce their fleet’s carbon footprint and improve sustainability.

Inclusion & Diversity

40% Leadership

Female Representation in Leadership

40% of the leadership team is made up of women, reflecting significant strides in gender diversity.

30% Tech Roles

Gender Diversity in Engineering and Product Teams

Women represent 30% of the workforce in engineering and product teams, showcasing progress in gender diversity within technical roles.

Committed to building an inclusive culture where every individual feels respected, valued, and supported.

Articles

Via Arlington case study

Via for Health and Non‑Emergency Medical Transportation

Via Strategies (consulting practice)

Role

Description

incident management

team leadership

data analysis

reporting

strategy development

portfolio management

Identify and solve problems in real time, coordinating with on-the-ground teams and cross-functional partners to keep operations running smoothly
Oversee core and field teams, fostering a collaborative, cohesive, high-energy culture.
Analyse data, track key metrics, and prepare reports to inform decisions, optimise resources, and continuously improve performance
Recommend strategies that balance service quality, efficiency, and SLA commitments
Own the performance of a selected portfolio of our UK services, delivering on operational goals while ensuring a world-class customer experience
Collaborate with teams across Via, including Strategy, Product, Partnerships, and Operations, to improve scalability and operational excellence
Drive strategic initiatives with external partners and internal teams, using insights from active services to improve processes and shape the future of our service

Requirements

6‑10yr

agile

data‑driven

entrepreneurial

stakeholder

problem‑solver

Experienced: bring 6–10 years of relevant experience that informs your decisions, whether from startups, tech, consulting, finance, or other industries
Agile and adaptable: you thrive in fast-paced environments, navigate change with enthusiasm, and step in hands-on when needed
Data-informed operator: you uncover trends and use insights to improve operations and outcomes
Entrepreneurial operator: equally comfortable setting strategic direction and rolling up your sleeves to execute. You are motivated to take full ownership to improve and drive your services forward every day.
Stakeholder-savvy: able to lead discussions and explain complex concepts to any audience, as well as navigate intricate customer, regulatory, and operational relationships.
Problem solver and executor: you don’t accept the status quo, are detail-oriented, action-focused, and can manage multiple priorities effectively

Benefits

Comprehensive health scheme offered through AXA
A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches
Salary range: £80-95k plus equity. Final salary will be determined by the candidate’s experience, knowledge, and skills.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

700+ Partners

Global Clients

Operates with over 700 partners worldwide, including municipalities, schools, and healthcare providers.

$1B+ Funding

Capital Raised

Backed by over $1 billion in funding to support growth and innovation in TransitTech.

$3.5B Valuation

Market Value

Recently valued at $3.5 billion, establishing leadership in the transit technology sector.

Founded in 2012 as a ridesharing app with algorithm-driven route optimization.
Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems.
Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport.
Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs.
Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Culture + Values

They are driven by a shared purpose: to improve transportation by using technology to make it more accessible, efficient, and sustainable.
They foster an environment that celebrates curiosity, experimentation, and personal growth.
They believe in being clear and transparent, taking ownership, and following through.
They are relentless in their pursuit of excellence, never settling for ‘good enough.’
They work collaboratively, with a mindset of humility and a belief that they’re better together.

Environment + Sustainability

By 2040

Net Zero Goal

The company aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to sustainability and climate action.

Reduces carbon emissions for cities by using data-driven demand response in transit systems.
Partnerships focus on reducing vehicle miles traveled (VMT) to lower emissions.
Electric vehicle (EV) initiatives are part of their strategy to reduce their fleet’s carbon footprint and improve sustainability.

Inclusion & Diversity

40% Leadership

Female Representation in Leadership

40% of the leadership team is made up of women, reflecting significant strides in gender diversity.

30% Tech Roles

Gender Diversity in Engineering and Product Teams

Women represent 30% of the workforce in engineering and product teams, showcasing progress in gender diversity within technical roles.

Committed to building an inclusive culture where every individual feels respected, valued, and supported.

Articles

Via Arlington case study

Via for Health and Non‑Emergency Medical Transportation

Via Strategies (consulting practice)