Application Implementation Consultant

Description

• Gather and translate business and technical requirements
• Configure and implement the applications at a high quality
• Escalation-point for support team (Level 3 Application Support Specialist) as needed to deliver the contracted response times at various severity levels during project delivery
• Conduct training sessions and running customer workshops (nice to have)
• Leverage business and technical acumen to nurture client relationships
• Participate in pre-sales activities as required
• Submit all project work and in-progress updates in a timely manner
• Assist in the preparation of quotations and tender process responses such as EOI’s, RFT’s, RFQ’s as required
• Writing technical documentation And other reasonable tasks as directed from time to time.
• Actively participate in software configuration planning and management
• Define and deliver configuration requirements to customers
• Maintain a lead role as Product Specialist in support of customers and the sales function
• Proactively communicate all design, build, testing and quality risks, assumptions, and dependencies for timely escalation

Requirements

• Technical competence in current market computing technologies
• Demonstration of Hexagon’s core values of professional, engaged, innovative, customerfocused, profit driven and entrepreneurial
• Understanding of testing, ability to conduct smoke testing (not essential)
• Demonstrated understanding of the Software Development Life Cycle (SDLC)
• Natural confidence in customer-facing role (remote and in person)
• Highly ethical; has quality awareness
• Excellent interpersonal skills and the ability to work in a busy environment
• This role requires the successful candidate to pass National Police Record checks.
• Competent in SQL, XML, Scripting, Windows Desktop, Windows Server, Citrix, IIS, Cloud, Windows Operating Systems (workstation and server) and IP Networks
• Actively addresses problems and often innovates
• Sound understanding of the commercial impact of activity on profitability
• Strong customer service focus and communication skills (written and verbal)
• Work across understanding of release and configuration management
• Be available for the 24 X 7 on-call support roster on a mutually agreed case by case basis
• Consulting skills necessary
• Ability to communicate issues and resolutions clearly
• Successful track record in implementation of software delivery life cycle projects
• Enjoy working with, installing, configuring software
• Strong, demonstratable problem-solving skills
• People orientated with positive interpersonal skills
• Effective time management and conflict resolution skills
• Strong relational database knowledge and proficiency in writing SQL including SQL Server Mirroring and Always-On and Oracle RDBMS including Data Guard
• Business Analysis skills advantageous
• Time management, expectation setting and prioritisation skills to manage multiple requests and stakeholders
• Ability to deliver problem resolutions under pressure at customer-site
• Certification in SQL Server, Oracle or similar databases will be highly regarded
• Knowledge of operational workflows within I/CAD and InService (nice to have)
• Ability to negotiate transition through customer testing to production, training and then maintenance and SLA’s
• Tertiary level qualifications in Software Engineering or equivalent
• Ability to write technical and business documentation
• Ability to use and interact with VSTS, TFS, SVN, GIT and Visual Studio and related tools
• Excellent listening, questioning and presentation
• Strong database skills
• Working knowledge across C#, ASP, .Net and WPF User Interface modification (not essential)
• Strong analytical, problem solving and technical skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance