Customer Experience Coordinator

Johnson Controls

Handle FM helpdesk inquiries, resolve issues, and ensure service quality.

4 days ago ago

Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Manchester, England, United Kingdom

Company Size

94,000 Employees

Service Specialisms

Climate Control

Facility Management

Fire Alarm and Suppression

Security Equipment

Building Systems

Sector Specialisms

Infrastructure

Information not given or found

Information not given or found

Information not given or found

Information not given or found

Customer Experience Coordinator

Johnson Controls

Description

enquiry management

issue resolution

complaint handling

service improvement

kpi monitoring

Requirements

fast-paced

fm operations

communication

time management

multitasking

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

People also searched

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Culture + Values

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Articles

Customer Experience Coordinator

Johnson Controls

Description

enquiry management

issue resolution

complaint handling

service improvement

kpi monitoring

Requirements

fast-paced

fm operations

communication

time management

multitasking

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

People also searched

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016