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ISG Product Support Representative
John Deere
Serve as lead for Product Support on agile product teams to ensure delivery of global customer requirements in John Deere Intelligent Solutions Group products
12d ago
$76,860 - $115,284
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Urbandale, IA
Onsite
Company Size
75,000 Employees
Service Specialisms
Agriculture
Construction
Forestry
Residential, Golf, and Turf
Powertrain Solutions
John Deere Financial
Sector Specialisms
Agricultural
Construction
Forestry
Compact Construction
Roadbuilding
Residential
Commercial
Golf and Sports Turf Care
Role
What you would be doing
develop expertise
support product knowledge
lead product support
monitor data sources
collaborate with teams
customer resolution
- Develop advanced product expertise and support development of product knowledge in others.
- Serve as lead for Product Support on agile product teams to ensure that global customer requirements are delivered in our products.
- Monitor data sources to identify and communicate product issues, then work collaboratively with the teams to provide resolutions to customers.
What you bring
bachelor’s degree
learn & adapt
network
data analysis
communication
john deere
- Ability to learn and adapt quickly
- Ability to build and maintain network of cross functional working relationships
- Bachelor's degree or technical training with 4+ years of relevant work experience
- Data analysis and data driven decision making
- Effective communication skills
- Knowledge of John Deere technology products
- Experience working with John Deere dealers and/or customers
- Employee Assistance Programs
- Employee Purchase Plan & numerous discount programs for personal use
- Charitable contribution match
- Adoption assistance
- Flexible work arrangements
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Savings & Retirement benefits (401K and Defined Contribution)
- Fitness subsidies and on-site gyms at specific Deere locations
- Tuition assistance
- Highly competitive base pay and performance bonuses
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- visa sponsorship is not available for this position
Information not given or found
Company
Overview
183 Years
Years of Innovation
years of pioneering machinery and technology solutions for agriculture, construction, and forestry.
- With a legacy of innovation, John Deere pioneered the development of the self-scouring steel plow, revolutionizing farming.
- Today, it continues to lead in machinery, technology, and services, helping farmers, builders, and forestry workers optimize their work.
- John Deere's financial growth has been fueled by consistent investments in research, expanding its product line with cutting-edge technologies.
- Key products include tractors, combines, harvesters, excavators, and loaders, all designed to maximize efficiency in their respective industries.
- The company focuses on sustainable agriculture and advancing technology with GPS systems and precision agriculture tools.
- John Deere’s global footprint spans across several continents, with a focus on local solutions that cater to regional agricultural and construction needs.
- Noteworthy for its vast product range, John Deere integrates smart technology in machinery, such as automated driving and machine learning capabilities.
- In the construction sector, John Deere has earned a reputation for durable, high-performance equipment capable of handling the toughest jobs.
- Its commitment to providing high-quality, reliable machinery has made John Deere a household name in both urban and rural settings worldwide.
- Integrity
- Quality
- Commitment
- Innovation
- Sustainability
- Customer Focus
- Teamwork
10% Reduction
Emissions Intensity
Achieved a 10% reduction in greenhouse gas emissions intensity in 2022.
- Net Zero Carbon Emissions by 2050
- Developing technologies to reduce environmental impact
- Expanding renewable energy use at global facilities
- Offering sustainable farming solutions with low-carbon technologies
25% women globally
Global Workforce Representation
Globally, women account for a quarter of the workforce across all roles.
Gender parity achieved
Salaried Roles
Equal representation of genders has been achieved in all salaried positions.
- Committed to increasing women in leadership roles
- Launched employee resource groups for underrepresented communities
- Developed leadership programs to advance diverse talent
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