Quality and Compliance Team Leader at Utilita Energy in Eastleigh, England, United Kingdom | From GBP29,592 | Kablio

Role

Description

escalation

dispute resolution

customer service

A key escalation point for our Customer Service Team Leaders, ensuring availability to facilitate dispute resolution discussions.

Requirements

quality assurance

compliance

leadership

microsoft office

regulatory

customer service

Previous experience in a quality assurance or compliance role within a contact centre environment is advantageous.
Ability to lead, inspire, and develop a high-performing team through effective guidance, and support.
Proficiency in Microsoft Office packages, with strong capabilities across Word, Excel, and Outlook.
Excellent understanding of regulatory requirements and customer service best practices.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

700,000 Homes

Households Served

Now services over 700,000 homes with energy solutions across the UK.

Focused on providing affordable energy to homes across the UK, offering both electricity and gas.
Growth has been fueled by a commitment to customer care and technological innovation.
Known for their smart meters, which help customers manage their energy usage more efficiently.
As one of the leading challengers in the energy sector, continuously invests in digital platforms.
Earned a reputation for reducing energy waste with data-driven insights and a customer-first approach.
Business model emphasizes transparent pricing, simplifying energy management for customers.

Culture + Values

11% less energy

Energy savings through technology

Customers reduce energy consumption by using Energy Intelligence technology with real-time visibility and behavioral-change campaigns.

£277/year saving

Energy efficiency savings

Customers can save up to £277 annually through simple energy-saving actions guided by behavioral change campaigns.

We take pride in that. – the first and still the only energy company created to help households use–and waste–less energy.
Live carbon dashboard pioneer: first energy supplier to publish real‑time emissions data covering operations, supply contribution, and carbon intensity.

Environment + Sustainability

11% Lower Energy Consumption

Customer Energy Use

Customers have lower energy consumption compared to the UK average, reducing home energy-use emissions.

381,829 kWh/year

Solar Panel Energy Generation

Solar panels at Utilita Bowl generate significant renewable energy, contributing to annual carbon savings.

2030 Net-Zero Target

Operational Carbon Neutrality

Aiming to achieve net-zero operational emissions by 2030, aligning with global sustainability goals.

80t CO₂ Saved

Annual Carbon Reduction

Solar panel rollout at Utilita Bowl reduces carbon emissions by approximately 80 tons annually.

Operational net-zero target by 2030.
First UK energy supplier to publish a live carbon dashboard tracking operational and supply emissions in real time.
Two carbon targets: net-zero operations (by 2030) and supply-chain/carbon-intensity reduction aiming for UK 2050 net-zero.
Live Grid Mix and Energy Grid Tracker tools empower customers to see real-time carbon intensity of their electricity usage.
Annual audited carbon-footprint reports since at least 2019, aligned with TCFD and ISO 14064-3 standards.
Smart energy IoT pilot launching August 2024 to shift consumption to cleaner, cheaper periods.

Inclusion & Diversity

Adopted SDG goal: “promote diversity and inclusion in the workplace.”
No publicly available data on gender ratios, pay equity, leadership diversity or hiring targets.

Articles

Utilita Energy reviews on Glassdoor

Utilita deploys AI‑powered digital workforce (NS Energy)

Utilita Energy Wikipedia

Company

Overview

700,000 Homes

Households Served

Now services over 700,000 homes with energy solutions across the UK.

Focused on providing affordable energy to homes across the UK, offering both electricity and gas.
Growth has been fueled by a commitment to customer care and technological innovation.
Known for their smart meters, which help customers manage their energy usage more efficiently.
As one of the leading challengers in the energy sector, continuously invests in digital platforms.
Earned a reputation for reducing energy waste with data-driven insights and a customer-first approach.
Business model emphasizes transparent pricing, simplifying energy management for customers.

Culture + Values

11% less energy

Energy savings through technology

Customers reduce energy consumption by using Energy Intelligence technology with real-time visibility and behavioral-change campaigns.

£277/year saving

Energy efficiency savings

Customers can save up to £277 annually through simple energy-saving actions guided by behavioral change campaigns.

We take pride in that. – the first and still the only energy company created to help households use–and waste–less energy.
Live carbon dashboard pioneer: first energy supplier to publish real‑time emissions data covering operations, supply contribution, and carbon intensity.

Environment + Sustainability

11% Lower Energy Consumption

Customer Energy Use

Customers have lower energy consumption compared to the UK average, reducing home energy-use emissions.

381,829 kWh/year

Solar Panel Energy Generation

Solar panels at Utilita Bowl generate significant renewable energy, contributing to annual carbon savings.

2030 Net-Zero Target

Operational Carbon Neutrality

Aiming to achieve net-zero operational emissions by 2030, aligning with global sustainability goals.

80t CO₂ Saved

Annual Carbon Reduction

Solar panel rollout at Utilita Bowl reduces carbon emissions by approximately 80 tons annually.

Operational net-zero target by 2030.
First UK energy supplier to publish a live carbon dashboard tracking operational and supply emissions in real time.
Two carbon targets: net-zero operations (by 2030) and supply-chain/carbon-intensity reduction aiming for UK 2050 net-zero.
Live Grid Mix and Energy Grid Tracker tools empower customers to see real-time carbon intensity of their electricity usage.
Annual audited carbon-footprint reports since at least 2019, aligned with TCFD and ISO 14064-3 standards.
Smart energy IoT pilot launching August 2024 to shift consumption to cleaner, cheaper periods.

Inclusion & Diversity

Adopted SDG goal: “promote diversity and inclusion in the workplace.”
No publicly available data on gender ratios, pay equity, leadership diversity or hiring targets.

Articles

Utilita Energy reviews on Glassdoor

Utilita deploys AI‑powered digital workforce (NS Energy)

Utilita Energy Wikipedia