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Accent Group Ltd

Leasehold and Homeownership Officer

Company logo
Accent Group Ltd
Provides affordable, quality housing and services across England via a charitable housing association.
Managing leasehold and homeownership tenures, handling customer queries, and maintaining a visible presence in communities.
21d ago
£37,928
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Peterborough, England, United Kingdom
Hybrid
Company Size
360 Employees
Service Specialisms
Housing services
Repairs & maintenance
Customer services
Procurement & supplier engagement
Community development
Inclusion initiatives
Accessibility support
Complaint handling
Sector Specialisms
Industrial
Residential
Commercial
Role
What you would be doing
customer communication
team collaboration
  • Translate legal jargon into clear, customer-friendly language
  • Build strong relationships across teams and with customers
What you bring
priority management
leasehold experience
ms office
regulation knowledge
stakeholder engagement
organisation
  • Prioritise effectively and manage competing demands
  • Experience in leasehold management within a housing association or managing agent.
  • Proficiency in Microsoft Office (Word, Outlook, Excel).
  • Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development.
  • Excellent communication skills, capable of engaging with multiple stakeholders at various levels.
  • Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach.
  • Think creatively to solve problems and improve service
  • Ability to work independently as part of a small team and collaboratively across the wider organisation.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
  • a place to connect: call with hiring manager and role-related assessment.
  • a place to show your strengths: behavioral and scenario-based interview with a customer service questionnaire.
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
20,700 Homes
Properties Managed
Operates and maintains a network of residential properties across England.
42,000+ Residents
People Supported
Supporting tens of thousands of residents across various regions in England.
$35M–$100M Annual
Revenue Range
Balancing development efforts with reinvestment in existing properties.
  • Founded in 1966, the company has grown from a small provider into a major charitable housing association in England.
  • Delivers new-build and resale shared ownership homes through its Homemade sales arm.
  • Typical projects include affordable rentals, sheltered schemes for over‑55s, and community‑focused housing developments.
  • Specialises in residential, affordable housing, independent living and shared ownership sectors.
  • Unusually, it runs a ‘Customer Voice’ group enabling residents to directly shape its services and policies.
Culture + Values
G1/V1
Governance Rating
Achieves the highest possible governance rating, demonstrating exceptional accountability and transparency.
71
Local Authority Areas
Operates across 71 local authority areas, tailoring services to meet diverse community needs.
  • Drive for improvement is intrinsic to our culture
  • Customer voice is at the forefront of delivery and decision making
  • Ethical sourcing policy and modern slavery training for sourcing teams
  • Waste-diversion focus via recycling and repurposing initiatives
Environment + Sustainability
48%
Energy Efficiency
Percentage of new-build homes achieving top energy ratings.
112 Homes
Retrofit Program
Homes upgraded to reduce environmental impact.
£1.25M
Decarbonization Grant
Funding received to support sustainability efforts.
10% Biodiversity
Net Gain Commitment
Committed to enhancing local biodiversity in new developments.
  • First net zero development on-site at Ripleyville, Bradford
  • SHIFT Silver sustainability rating achieved in first year
  • Corporate strategy aims for carbon neutral homes via tech, fixtures & fittings
Inclusion & Diversity
G1/V1 Rating
Governance Achievement
Holds the highest governance rating (G1/V1) reflecting commitment to fair employment practices.
  • Published first Group-wide Team Engagement Survey; action plan addressing feedback
  • Operate a dedicated community development and inclusion team
  • Supported customers via 'Fuel Poverty Matrix' tool
  • No available gender ratio or DEI numerical targets disclosed
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