Area Customer Experience Manager

Description

• Remains current on engineering standards and practices. Provides team with industry knowledge and leverages field applications and best practices. Directs the Team in developing and maintaining competitively advantaged “Best Practices,” analyses, current competitive information and profiles, and effective presentations and proposals.
• Serves as an active member of the Sustainable Infrastructure leadership team by providing Stie performance information in an accurate and timely fashion and working with and supporting other business leaders to establish standards, resource sharing and incorporating “Best Practices,” reporting performance metrics, establishing and actualizing learning programs.
• Ensures that the site based teams are properly supported with customer performance resources. Works with the CBD’s to review manpower levels, providing manpower forecasts and plans for support of the Area Teams
• Implements JCI’s standardized tools and processes. Establishes tracks and reports various performance metrics.
• When self-performing, leads or supports detailed development of projects. Validates assumptions made during solution design. Builds a detailed cost estimate and scope of work for assigned projects in conjunction with
• Develops and drives mitigation strategies for any potential KPI shortfall situations and leads the remediation effort. Represents JCI to the customer in shortfall situations.
• Leads process improvement initiatives for the broader Sustainable Infrastructure Business.
• Directs the efforts of the Site Based Team to provide specific functional and technical expertise, including presentation assistance, estimating, technical and financial analysis, etc.
• Ensures compliance to Operational policies that ensure proper measurements are managed and executed.
• Works collaboratively with the Customer Business Directors to determine capacity and capability needs with personnel from the Customer Experience Team.
• Assists the Area General Manager and Customer Business Directors in the preparation of the annual financial operating plan for the business, ensures Area Fiscal Year plans are met and monthly financial reporting of the Area.
• Promotes adherence to JCI safety policies.
• Operations. Leads in proposals and other customer communication documents. Utilizes specialized functional expertise as a project development team member. Has a high degree of technical competence in multiple functional areas, capable of assessing design risk and being accountable for all elements of large projects.

Requirements

• Previous exposure to facility operations and cost accounting. Excellent business analysis capabilities are required.
• Registered Professional Engineer is not necessary but is advantageous.
• Formal report writing experience, and excellent oral and written communication skills are necessary.
• Strong process orientation and development skills with the ability to motivate subordinates. Strong planning and organization skills.
• Bachelor's degree in engineering, or a related technical field. MBA, or other appropriate graduate degree preferrable.
• Proven leadership skills and experience in managing a technical team requiring multi-project management skills. Experience in recruiting and developing people.
• Travel approximately 30%, primarily within assigned area.
• Possesses solid working knowledge of common computer applications (e.g., MS Word, MS Excel, MS PowerPoint, MS Project, etc.).
• Requires 15 or more years of engineering building-related systems or services.
• Proven leadership skills and experience in managing a technical team requiring multi-project management skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance