Review and follow up on mechanics’ work orders and tool purchases
Assist Dispatch in meeting the Company’s response time promise to customers
Answer technical questions from field mechanics and Service Sales personnel
Interface and cooperate with System Operations to assure the Company’s contractual obligations for project completion and warranty are fulfilled
Monitor productivity for area employees by approving all non-billable labor
Conduct Site Safety Inspections (SSI’s) for customer locations in your geographical area
Adhere to and promote ACCO company policies and procedures.
Mentor, train and develop future supervisors (succession planning) to meet current and future business needs.
Manage “on call” staffing and vacation requests to assure the Company fulfills its contractual obligations
Recruit, interview and train new employees
Serve as backup for on call and weekend staffing shortages
Executes QA/QC protocols and QC field installation.
Responsible for implementing Safety Department protocols by reviewing and discussing required safety documents with the field personnel to ensure work is being performed in a safe manner.
Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
Optimize labor productivity by collaborating and resource sharing with other area Supervisors in FSG, Sunbelt Controls, and System Operations.
While performing the duties of this job, the employee is regularly required to sit, stand, use hands to operate equipment (i.e. tools, computer, keyboard and cell phone, talk and hear).
Perform periodic quality control inspections at customer locations
Maintain and safeguard the area special/large tool inventory
Hold monthly safety meetings and enforce safety guidelines and procedures
Monitor and manage the “Weighted Average Cost” of the technicians in this area to maximize the Company’s return without comprising the quality of the service provided
Balance workloads in the area’s routes to keep appropriate skill levels on jobs as needed
Coordinates and communicates effectively with different departments within ACCO.
Requirements
hvac-r
troubleshooting
apprenticeship
teamwork
problem solver
driver's license
Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
3+ years of Journeyman experience with HVAC-R mechanical service and repair.
Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position).
Good written and oral communication skills.
Specific vision abilities required by this job include close vision and distance vision.
Strong track record of successfully interacting with customers.
Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
10+ years of experience in HVAC-R mechanical service and repair.
High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion.
Ability to utilize a personal computer.
Regular and routine attendance
Ability to climb up and down ladders as needed
Insight: The ability to gather and make sense of information that suggests new possibilities.
Commercial/Business Acumen
Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards.
Strong technical and troubleshooting skills.
The employee frequently is required to reach with hands and arms above shoulder height to access equipment. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of accessing equipment in need of repair).
Numeric and Verbal Reasoning Skills
Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
As an employee‑owned firm, it offers start‑to‑finish capabilities: engineering, fabrication, installation, commissioning and service.
Typical undertakings include sports venues (like SoFi Stadium), healthcare campuses, government facilities, commercial towers and educational labs.
Specializing in commercial and industrial HVAC, plumbing, process piping, electrical distribution and building automation systems.
Culture + Values
Commitment: stewardship of our company; caring about and respecting each other; individual and mutual responsibility; creating a highly accountable and repeatable customer experience.
Integrity: never compromise health and safety; high moral and ethical behavior; trustworthy and honest; we do what we say and we stand by our products and customers for life.
Authenticity: humble, resilient, and optimistic; positive intent; open to giving and receiving feedback; create a safe place with compassion.
Innovation: value creativity and curiosity; continuously strive to raise the bar; courageous to seek a better way; practitioners of new ways to improve and reduce costs while maintaining high quality.
Initiative: hands‑on, no job too big or small; proactive self‑starters offering solutions; share knowledge and ask questions; bring a fresh mindset.
Collaboration: believe in the power of working together; give time and skills; leverage knowledge; respect differences of opinion; support each other and trust each other.
Environment + Sustainability
No explicit net‑zero target found.
Headquartered in US (medium grid carbon intensity), primary industry (construction) has low carbon intensity.
No publicly disclosed data on renewable energy use, waste reduction, or carbon sequestering initiatives.
Inclusion & Diversity
No public disclosure of formal DEI strategy or gender‑related statistics found on website or LinkedIn.
LinkedIn page states '100% employee‑owned ESOP, family‑oriented feel,' and 'ACCO is an Equal Opportunity Employer AA M/F/V/D' but provides no gender ratio data.
No numeric data on gender representation or DEI outcomes disclosed publicly.