HVAC Field Service Supervisor

Description

• Review and follow up on mechanics’ work orders and tool purchases
• Assist Dispatch in meeting the Company’s response time promise to customers
• Answer technical questions from field mechanics and Service Sales personnel
• Interface and cooperate with System Operations to assure the Company’s contractual obligations for project completion and warranty are fulfilled
• Monitor productivity for area employees by approving all non-billable labor
• Conduct Site Safety Inspections (SSI’s) for customer locations in your geographical area
• Adhere to and promote ACCO company policies and procedures.
• Mentor, train and develop future supervisors (succession planning) to meet current and future business needs.
• Manage “on call” staffing and vacation requests to assure the Company fulfills its contractual obligations
• Recruit, interview and train new employees
• Serve as backup for on call and weekend staffing shortages
• Executes QA/QC protocols and QC field installation.
• Responsible for implementing Safety Department protocols by reviewing and discussing required safety documents with the field personnel to ensure work is being performed in a safe manner.
• Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
• Optimize labor productivity by collaborating and resource sharing with other area Supervisors in FSG, Sunbelt Controls, and System Operations.
• While performing the duties of this job, the employee is regularly required to sit, stand, use hands to operate equipment (i.e. tools, computer, keyboard and cell phone, talk and hear).
• Perform periodic quality control inspections at customer locations
• Maintain and safeguard the area special/large tool inventory
• Hold monthly safety meetings and enforce safety guidelines and procedures
• Monitor and manage the “Weighted Average Cost” of the technicians in this area to maximize the Company’s return without comprising the quality of the service provided
• Balance workloads in the area’s routes to keep appropriate skill levels on jobs as needed
• Coordinates and communicates effectively with different departments within ACCO.

Requirements

• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• 3+ years of Journeyman experience with HVAC-R mechanical service and repair.
• Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position).
• Good written and oral communication skills.
• Specific vision abilities required by this job include close vision and distance vision.
• Strong track record of successfully interacting with customers.
• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• 10+ years of experience in HVAC-R mechanical service and repair.
• High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion.
• Ability to utilize a personal computer.
• Regular and routine attendance
• Ability to climb up and down ladders as needed
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Commercial/Business Acumen
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards.
• Strong technical and troubleshooting skills.
• The employee frequently is required to reach with hands and arms above shoulder height to access equipment. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of accessing equipment in need of repair).
• Numeric and Verbal Reasoning Skills
• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
• Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance