Associate EUC Support Analyst

This is a hands-on role where your technical skills and customer focus will make a real impact. You’ll work closely with IT teams, vendors, and stakeholders to resolve issues, improve services, and support continuous improvement across our end-user computing environment.

As an Associate Support Analyst in our End User Computing team, you’ll play a key role in supporting the tools and platforms our colleagues use every day. From laptops and mobile devices to collaboration software and cloud-based services, you’ll help ensure our end users have a seamless, secure, and productive experience.

• Continuous Improvement – Help maintain service continuity and drive improvements in performance and user experience.
• User-Centric Support – Deliver reliable and efficient IT services to thousands of users across the business.
• Collaborative Working – Partner with IT teams, vendors, and support partners to resolve issues and enhance services.

• Excellent communication and teamwork abilities
• PowerShell, VBScript and scripting
• Troubleshooting and customer service skills
• Microsoft 365, SharePoint, OneDrive & Exchange
• Ability to work independently and collaboratively
• Certificate management
• Active Directory management, GPO, LDAP, disaster recovery
• Security tools (Symantec Endpoint Protection, Microsoft Defender)
• Technical Breadth – Work across hardware, software, and cloud-based collaboration tools.
• Familiarity with Windows OS, Microsoft 365, and endpoint management tools
• Microsoft Endpoint Configuration Manager suite (ConfigMgr, CMG, Intune, Autopilot), Azure AD
• Windows 10/11 build automation, image management, task sequences, driver integration
• Educated to degree level in computing or similar, or an equivalent combination of education, training (with vendor certification), and experience
• Technical knowledge in at least three of the following areas: Microsoft 365, SharePoint, OneDrive & Exchange Microsoft Endpoint Configuration Manager suite (ConfigMgr, CMG, Intune, Autopilot), Azure AD Windows 10/11 build automation, image management, task sequences, driver integration Active Directory management, GPO, LDAP, disaster recovery Windows as a Service and patch management DEP & MDM solutions PowerShell, VBScript and scripting Certificate management Security tools (Symantec Endpoint Protection, Microsoft Defender) Printing solutions
• Windows as a Service and patch management
• Experience in IT support or technical analysis, ideally in an end-user computing environment

This is a technical support role that offers variety, collaboration, and the opportunity to make a real difference in how our people experience technology.

• Learning & Development – Grow your technical skills in a fast-paced, supportive environment.