Product Support Engineer

Description

• Support the selection and ordering of appropriate robots based on application needs, enabling required options and validating system functionality.
• Perform on-site robot configuration, commissioning, and debugging at customer locations, including ABB and Kawasaki robots.
• Manage supplier resources (robot programmers) to achieve line buy-off KPIs and ensure seamless execution of robotic processes.
• Troubleshoot hardware issues, interpret electrical and mechanical drawings, and independently execute robot simulations for new model introductions.
• Collaborate closely with integrators and Tier 1 customers to ensure robots are configured, powered up, and optimized for specific applications.

Requirements

• Strong hands-on experience with ABB robots; exposure to other robot platforms is an added advantage
• Strong communication, presentation, and interpersonal skills; ability to interface with customers and cross-functional teams
• Proficiency in MS Office tools (Excel, Outlook, Word, PowerPoint); self-starter with a proactive and collaborative mindset
• Familiarity with BIW processes including spot welding, MIG welding, sealing, palletizing, and roller hemming
• Willingness to travel up to 70% and perform site work up to 90%, including shift-based commissioning
• 6–8 years of experience in robotic automation, preferably in automotive OEMs or Tier 1 environments
• B.E. or Diploma in Mechanical, Mechatronics, or Production Engineering
• Understanding of industrial communication protocols such as DeviceNet, Ethernet/IP, and Profinet
• Proficient in Robot Studio and Process Simulate; working knowledge of AutoCAD, CATIA, and SolidWorks
• Skilled in robot programming, I/O setup, controller configuration, and electrical troubleshooting in automation cells

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance