SENIOR SOLUTIONS ENGINEER

Description

• Handle technical and customer issues as they arise during implementations, escalating issues to other technical, business, or vendor resources as necessary
• Mentor junior team members, providing guidance on project implementation and support
• Implement the software and configure the solution incorporating the information captured during the discovery process
• Provide training during an OnBase installation and on-going support once completed
• Maintain and expand knowledge of relevant OnBase modules and various integration tools and techniques as needed
• Assist with troubleshooting and resolution of support issues as needed
• Consult with Customer Resources regarding solution and software options based on customer feedback
• Custom development of supporting applications and integrations using a variety of tools
• Develop system design and specification documents, administrative documentation, and/or user documentation as needed
• Provide Prototype Reviews & Test enablement sessions for the client during the project build.
• Lead discovery sessions with to develop the functional requirements during discovery and engineering phases, providing guidance toward the optimal solution

Requirements

• Ability to work in a team-oriented, collaborative environment.
• Experience with additional ECM systems is a plus but not required
• Experience managing relational databases
• Experience implementing OnBase projects
• Possesses strong problem-solving skills, including the ability to respond to client and user questions while conducting demonstrations and prototype reviews.
• Certified OnBase engineer
• Bachelor’s degree in related field preferred.
• Good communication skills, both written and verbal; Ability to translate technical concepts to end users

Benefits

• Dental Insurance
• Vision Insurance
• Medical Insurance
• Company-paid Life and Accidental Death & Dismemberment Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• Flexible Spending Accounts (FSA)
• Paid holidays
• Short Term Disability Insurance
• Long Term Disability Insurance
• Option to buy Additional Life Insurance coverage for yourself and your dependents

Training + Development

Interview process

Visa Sponsorship

Security clearance