Regional Project Manager

Description

• Collaborate with leadership to track and report performance metrics, identify trends, and suggest process improvements.
• Support customers with part identification, replacement needs, and technical clarifications in coordination with internal experts.
• Track milestones, identify risks early, and take corrective action to maintain predictable delivery performance.
• Prepare and issue quotations, process customer orders, and confirm receipt and accuracy of all related documentation.
• Monitor and manage receiving, invoicing, and reconciliation processes in partnership with Finance, ensuring invoices reflect correct components, costs, and freight.
• Manage order tracking from entry through shipment, providing regular updates to customers and resolving delivery or quality issues as they arise.
• Assist in the processing of RMAs when required and assist in warranty or billing related resolutions.
• Provide timely responses to customer inquiries, quote requests, and order status updates.
• Coordinate across sales and multiple Vantage business units to align production schedules, shipping logistics, and support teams to ensure project accuracy and timely progress.
• Build lasting relationships with customers through consistent follow-up, clear communication, and dependable service.
• Serve as the primary contact for customers throughout the project lifecycle, ensuring questions, changes, and updates are handled promptly and professionally.
• Maintain accurate project documentation for bundled modernization projects, including schedules, updates, cost summaries, and customer correspondence, from order release through delivery, ensuring that all commitments are met.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Skilled communicator (verbal, written, and visual reporting) with strong customer service orientation.
• Strong analytical and follow-through skills, with the ability to identify process inefficiencies and drive practical improvements.
• Advanced organizational ability, with a proactive, solutions focused mindset.
• Proficiency in ERP/MRP systems (SAP, Oracle, etc.); CPQ and CRM experience a plus.
• Demonstrated success managing multiple complex projects simultaneously.
• 3–5 years of project management experience, ideally within the elevator industry; related experience in manufacturing, construction, or building modernization will also be considered.
• Proficient in MS Office Suite, SharePoint, Teams, and project management tools (MS Project, Smartsheet, or equivalent).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance