Software Solutions Technical Analyst

Description

• Collaborate with Business Analysts in both IT and the business to build an understanding of the business needs and agreed requirements.
• Define the functional needs as Epics within GitLab for signoff with the Scrum Master/Project Lead/Manager/Director Software Solutions.
• Help facilitate and coordinate any SMD, patching, updates, planned outage message communications directly with our business partners.
• Provide a first point of escalation for developers on a project to ask questions underpinning an agreed deliverable.
• Analyse and solicit understanding of any current state solutions that meet or partially meet the business need, identifying functional gap analysis and pain points, and both solicit, capture, and agree on the system requirements that would meet the business requirements.
• Document system processes, highlevel system workflows, and identify the core functional requirements for signoff by the Project/Team Lead.
• Collaborate with business analysts in other business domains (Finance, IT, Payroll, Project Delivery, Project Accounting, Marketing) to ensure crossfunctional requirements and impacts on other stakeholders are taken into consideration.
• Assist with daytoday operational issues, including providing level 2 support at the application level to direct line users of our software.
• Assist with solution assessment and selection documentation.
• Research, recommend, and advise on solution development.
• Ensure that the solution provided aligns with business practice needs/requirements and policy documentation.
• Ensure that any solutions built align with the Audit, IT Service Desk, IT Support, and IT Change Management requirements.
• Develop process models, use cases, wire flows, block flows, process flow diagrams, and descriptions, and other project deliverables using a variety of tools including Confluence, Jira, GitLab, or Microsoft Office tools such as Word, Excel, Visio, and PowerPoint.
• Support the development and participate in user acceptance testing/pilot activities to confirm and improve the user experience.
• Scope the highlevel system requirements and formulate an agile (managed change) solution delivery plan with both the BA/SDL/Project Lead and Technical Team Lead/Technical Team Manager.
• Provide the voice of the IT operations user.
• Combine your experience with business analysis, systems analysis, and Project Management disciplines to perform the following activities: Partner with business analysts to conduct stakeholder workshops to drive agreement first on the business needs before soliciting the highlevel system requirements.

Requirements

• Understanding of business processes related to ERP systems including but not limited to Human Resources, Finance, Project Accounting and Project Management
• Effective communication, collaboration, and interpersonal abilities to engage technical and nontechnical stakeholders at all levels of the organization.
• Experience with wireframing and prototyping.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• Experience writing SQL queries for data extraction, validation, and support.
• Proficient in writing user stories, acceptance criteria, and test cases for development teams.
• Experience using mind mapping tools to visually organize ideas, document systems, and facilitate collaborative planning.
• Knowledge of project management methodologies (e.g., Agile, Waterfall), business process modeling, and systems development lifecycle (SDLC), particularly within custom software environments.
• Proficient in writing and maintaining user documentation using HTML and Markdown.
• Proficient in eliciting and documenting business requirements, system requirements, business processes, and data flow diagrams.
• Adhere to Software Solutions solution delivery process and IT Change Management practices.
• 5+ years of experience in business analysis, preferably within custom software or technology environments.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance