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Application and Site Support Analyst
Barratt Redrow
Provide 2nd line IT support for Barratt Redrow systems, sites and mobile devices
6d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Thornton, England, United Kingdom
Office Full-Time
Company Size
25,000 Employees
Service Specialisms
Residential property development
Commercial construction
Timber frame manufacturing
Land acquisition
Customer care and after sales support
Sustainability and biodiversity partnerships
Apprenticeship and early careers programs
Multi‑brand housing offerings
Sector Specialisms
Residential
Buildings
Role
What you would be doing
site visits
networking support
monitoring
on-call
supplier coordination
documentation
- Attending divisional site visits helping to run IT Tech Bars as per the agreed rota
- Providing networking and connectivity support for Barratt Redrow satellite sites
- Perform monitoring and preventative maintenance to proactively identify service impacting issues and minimising service disruption
- Providing on-call support as per the agreed rota
- Collaborating with 3rd party suppliers to coordinate the swift resolution of Incidents, in line with SLAs
- Developing and maintaining documentation, including knowledge articles, standard operating procedures and troubleshooting guides
- Liaising with wider Group IT teams to progress and aid resolution of issues
- Working within an ITIL framework, providing support for both Incidents and Service Requests to the Barratt Redrow users
- Performing 2nd line technical support across various technologies including:
- Managing and administering Barratt Redrow’s mobile device estate
What you bring
ibm iseries
sql
azure
power apps
itil v4
telephony
- IBM iSeries
- Previous experience providing support with the following technologies is required:
- IBM, SQL, Microsoft applications and ESB technologies (ASB & Jitterbit)
- Telephony software
- Previous experience working within an IT support environment with good technical aptitude & troubleshooting skills
- Strong customer service and relationship management skills
- Microsoft Power Applications, MS Azure, M365, AAD, D365, Intune, Azure Service Bus.
- Strong analytical, organization, multitasking and prioritization skills
- Strong verbal & written communications skills, ability to communicate effectively at all levels
- ITIL V4 Foundation Certificate preferable, or strong demonstratable understanding from experience
- Experience in the analysis and resolution of highly complex technical incidents
- Competitive Bonus Scheme
- Competitive Salary
- Choice of Flexible Benefits
- Network connectivity
- 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
- Private Medical Cover - Single Cover
- Enhanced Family Friendly Policies
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A major UK homebuilder, known for its residential developments and large-scale projects.
- Founded through the merger of two leading construction firms, creating a legacy of quality housing.
- Specializes in building homes across urban and suburban landscapes, from starter homes to luxury properties.
- Projects range from traditional housing developments to mixed-use urban regeneration, with a focus on sustainability.
- Has contributed significantly to UK housing supply, building thousands of homes annually.
- Notable work includes the development of new communities and transformation of neglected areas into thriving neighborhoods.
- Operates with a commitment to quality, innovation, and integrating modern technologies into construction processes.
- We are committed to quality, safety, and innovation.
- We aim to deliver the highest standards in everything we do.
- We foster a culture of collaboration, respect, and trust.
- We encourage continuous learning and development.
- We hold ourselves accountable to our customers and communities.
- We embrace change and seek innovative solutions.
- We operate with integrity and honesty in all our dealings.
2040
Net Zero Target
Aim to achieve zero carbon emissions by 2040.
- Committed to reducing carbon emissions across all operations.
- Focus on energy efficiency and sustainable building practices in every home.
- Homes built with high standards of energy performance to reduce environmental impact.
- Pledged to reduce water consumption in operations.
- Set ambitious goals to reduce construction waste and improve recycling rates.
- Invest in renewable energy solutions for construction processes.
30%
Gender Balance in Senior Roles
A significant portion of leadership positions are held by women.
- Aim for gender balance across all levels of the business.
- Implement strategies for inclusive recruitment and development.
- Track gender diversity at each stage of the hiring process.
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