Service Support Representative

Description

• Service - Scheduled preventive maintenance ensuring tenant comfort and 24/7 emergency response.
• Maintain attention to detail and accuracy in all communications
• Building Performance - Control systems, fault detection, energy services, and remote monitoring.
• Special Projects - Retrofits and mechanical repairs for existing buildings to create new efficiencies.
• Convey complex technical information in a clear, understandable manner
• Evaluate and prioritize work and service requests continually, communicating with scheduling coordinators to provide necessary information for each dispatch
• New Construction - Engineering, fabrication, and installation of mechanical systems for new projects, following lean construction practices.
• Empathize with customers and effectively address their concerns

Requirements

• Familiarity with service scheduling systems is a plus
• Experience working in a construction or service-focused environment is preferred
• Demonstrate strong verbal and written communication skills
• Exhibit exceptional organizational and multitasking abilities
• Demonstrate a basic understanding of technical processes to effectively communicate updates to customers
• Comfortably navigate new systems and toggle between multiple screens while managing communication across multiple channels—including incoming calls, texts, emails, and instant messages—while maintaining a calm, professional demeanor under pressure (95% of daily responsibilities)

Benefits

• Disability income protection, including short-term and long-term disability.
• 401(k) retirement plan with company matching.
• Medical, dental, and vision insurance for employees (coverage available for dependents with shared premium).
• Employee and dependent life insurance.
• Paid time off (vacation, sick leave, and holidays).
• Wellness Program.
• Employee Assistance Program (EAP).

Training + Development

Interview process

Visa Sponsorship

Security clearance