A/V Support Specialist

Description

• Troubleshoot technical issues related to audio, video, and IT equipment
• Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events
• Collaborate with presenters, producers, directors, and other team members to achieve desired sound/video

Requirements

• The ability to work as a team or independently
• Proven ability to diagnose and troubleshoot both A/V and PC-related technical issues
• The ability to prepare documentation, knowledge transfer, train staff, presenters, and technical staff, etc.
• Ability to work with senior management supporting events and cope with a fast-changing environment
• Audio/video production experience in various audio/video technologies and software (Crestron, Extron, Polycom, Adobe, and Camtasia experience a plus)
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Hands-on, helpdesk experience within the Windows environment
• The ability to document processes and associated materials and support knowledge transfer
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Experience with virtual conferencing platforms such as Zoom, Teams, Skype, GoTo meetings, Webex, and assisting with the hosting of meetings
• 3+ years of experience supporting/troubleshooting audio/video productions and live event support including operating video conference room technologies and hybrid meeting support (Zoom, Teams, Skype, GoTo meetings, Webex)
• Travel to alternative work office locations (Newark, Trenton, Cherry Hill regions) may be required based on the event calendar and scheduling
• Strong understanding of sound dynamics and acoustics

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance