ERP Support Specialist – Tier I at Emco Corporation: Plumbing, Hvac, Waterworks, Industrial, Irrigation, Fire Protection in London, Ontario, Canada | CAD50,000-55,000 | Kablio

Role

Description

erp support

incident tracking

ticket communication

issue resolution

sme collaboration

incident management

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Day to day monitoring, tracking and coordination of service desk incidents
Communicate with ticket submitters to ensure issues are understood
Prioritization and resolution of support inquiries per the established support service levels
Collaborating with subject matters experts in other parts of the organization when issues cannot be cleared directly by the ERP support team
Providing ongoing ERP platform functional and technical support for teammates
Supporting established incident management procedures through the incident lifecycle
Building and maintaining positive relationships
Continually develop ERP platform functional and technical support skills
Proactively looking for improvements and efficiencies with a focus on end user experience
Logging support inquiries and related activity through the support incident lifecycle in Emco’s ITSM platform

Requirements

infor m3

itsm

ms office

erp

it diploma

customer service

Ability to absorb and retain information quickly
Good listening skills
Working in a power user or application support role for an ERP or CRM system an asset
Previous customer service desk experience an asset
Experience working in a team-oriented, collaborative environment
Experience and comfort working with business software systems an asset
Experience working within and managing issues and incidents within an ITSM platform
Attain deep knowledge in functionality of ERP platform modules and integrated applications
Experience with the Infor M3 ERP platform an asset
High degree of accuracy and attention to detail
Highly self-motivated, self-directed and keen attention to detail
Proficiency with MS Office based software
Organized with the ability prioritize and multitask
Proven analytical, troubleshooting, and problem-solving abilities
Sound verbal and written communication skills
Previous ERP experience is an asset
Exceptional customer service orientation
Understand Emco business processes and how functionality is implemented within the ERP platform to support Emco business processes
Diploma or degree in an Information Technology, Systems or Business, related discipline
Bilingual (French and English) is an asset
Experience utilizing enterprise ITSM / ticketing tool
Minimum 2 years experience working in an application support or business analyst role
Ability to adapt to quickly to changing priorities in a fast-paced environment

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1906

Year Established

Celebrating over a century of industry experience and leadership in distribution.

100 years

Industry Experience

Demonstrates deep expertise and innovation in serving various sectors.

Provides specialized solutions for commercial, residential, and industrial sectors.
Serves clients nationwide, offering products from plumbing fixtures to complex fire protection systems.
Delivers tailored solutions to meet the specific needs of each project.
Focuses on key sectors like waterworks, fire protection, and HVAC, ensuring efficient and reliable systems.
Known for comprehensive inventory and swift product availability.

Culture + Values

We believe in fostering a culture of collaboration, trust, and accountability.
Our values are built on respect, teamwork, and continuous improvement.
We focus on delivering high-quality service to our customers with integrity and professionalism.
We embrace innovation and continuously strive for better solutions to meet our customers’ needs.
We believe in the safety and wellbeing of our people and a positive work environment.

Environment + Sustainability

2050

Net-Zero Commitment

Aim to achieve net-zero carbon emissions.

Prioritize energy efficiency, waste reduction, and sustainable product solutions.
Promote the use of environmentally friendly products and technologies to reduce environmental impacts.
Support sustainable water usage and implement green building standards.

Inclusion & Diversity

They are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
They strive for diversity across all levels of the organization, including gender, ethnicities, and backgrounds.
They focus on fostering an inclusive culture that supports the development and advancement of all employees.
They have set clear diversity goals for recruitment and retention, actively working to increase gender representation in leadership roles.

Articles

Careers at Emco

About Us

Products & Services

Role

Description

erp support

incident tracking

ticket communication

issue resolution

sme collaboration

incident management

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Day to day monitoring, tracking and coordination of service desk incidents
Communicate with ticket submitters to ensure issues are understood
Prioritization and resolution of support inquiries per the established support service levels
Collaborating with subject matters experts in other parts of the organization when issues cannot be cleared directly by the ERP support team
Providing ongoing ERP platform functional and technical support for teammates
Supporting established incident management procedures through the incident lifecycle
Building and maintaining positive relationships
Continually develop ERP platform functional and technical support skills
Proactively looking for improvements and efficiencies with a focus on end user experience
Logging support inquiries and related activity through the support incident lifecycle in Emco’s ITSM platform

Requirements

infor m3

itsm

ms office

erp

it diploma

customer service

Ability to absorb and retain information quickly
Good listening skills
Working in a power user or application support role for an ERP or CRM system an asset
Previous customer service desk experience an asset
Experience working in a team-oriented, collaborative environment
Experience and comfort working with business software systems an asset
Experience working within and managing issues and incidents within an ITSM platform
Attain deep knowledge in functionality of ERP platform modules and integrated applications
Experience with the Infor M3 ERP platform an asset
High degree of accuracy and attention to detail
Highly self-motivated, self-directed and keen attention to detail
Proficiency with MS Office based software
Organized with the ability prioritize and multitask
Proven analytical, troubleshooting, and problem-solving abilities
Sound verbal and written communication skills
Previous ERP experience is an asset
Exceptional customer service orientation
Understand Emco business processes and how functionality is implemented within the ERP platform to support Emco business processes
Diploma or degree in an Information Technology, Systems or Business, related discipline
Bilingual (French and English) is an asset
Experience utilizing enterprise ITSM / ticketing tool
Minimum 2 years experience working in an application support or business analyst role
Ability to adapt to quickly to changing priorities in a fast-paced environment

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found