WGL Energy - Business Development Sales Specialist

Description

• Handles customer set-ups: Uploads LOA/E, usage [manually pull BGE/EBG usage from portals], credit, upload bill copies/tax certifications in ECHO.
• Coordinates responses to RFPs, working with assigned BDM, representatives from various functional teams, and third-party partners, ensuring that response packages are complete, accurate and submitted on time.
• Builds gas usage profiles for all non-EDI gas requests and run DCQs [manual process], adds new gas account numbers for change amendments.
• Ensures all sales comply with WGL Energy policies and procedures.
• Obtain and verify customer usage data from utility internal operations to create contract opportunities and cost savings analyses, to make recommendations around price, term and product construct.
• Sets-up and maintains contact records for assigned WGL Energy customers and supports the timely delivery of messages to these customers, including memos, newsletters, marketing information, interruption notices, etc. utilizing email, Salesforce, phone and mailings.
• Serves as point of contact for assigned customers and channel partners in support of assigned Business Development Managers (BDMs) and back-up to other members of the team.
• Serves as a key participant in the assessment and development of any and all B2B business intelligence systems, including but not limited to the Salesforce, ECHO (contract management system), and DocuSign. Individually or as part of a team, tests new IT systems and/or enhancements and provides feedback.
• Follows-up with public sector sales team members, customers, and channel partners to address Have-to-Have (H2H) contract deficiencies (e.g., tax exemption issues; missing initials/signatures on contracting documents, etc.). Every month works with the sales team to clean-up all resolution (negative status) contracts to eliminate carryover of commission payments due to BDMs and channel partners.
• Acts as interim sales specialist staff member, as needed and as time permits, to assist Business Development Managers to meet deadlines.
• Works with assigned BDMs to maintain accurate pipeline reporting, negotiate pricing and contract terms and conditions with external counterparties; obtain internal approvals when non-standard terms and conditions are needed, prepare proposal, pricing, and contract documents as needed.
• Sets-up and generates pricing quotes and provides pricing refreshes in response to market changes. Initiates contract proposal generation on behalf of assigned BDMs.
• Regularly interfaces with other functional teams to develop new programs and/or procedures to enhance the sales process and/or business relationship with large commercial customers and/or channel partners.
• Serves as a key participant for the further development of business intelligence systems to include enhancements to the Indicative Pricing Tool, ECHO, and Salesforce as they relate to the Public Sector functions. As part of a team test new IT systems or enhancements and provide feedback.
• Serves as the operational support contact for public sector sales team members, customers, and channel partners to assist with contracting, billing, and invoicing questions.
• Creates all generic and matrix entries.
• On behalf of public sector sales team members, creates formal requests for functional team review (via JTZilla or similar system) to ensure compliance with all internal policies and procedures.
• Creates and maintains a personal Career Development Plan and participates in training and development activities, as appropriate.
• Attends industry conferences, trade shows, and events.
• Monitors Cost-to-Cover (CTC) notices caused by early terminations of contracts. As needed, assists the sales team, customers, and channel partners with account re-enrollments and works with Billing on fee collections.
• Regularly Interfaces with other departments to develop new programs and/or procedures involving pubic sector accounts. Meets regularly with Public Sector BDMs and Supervisor, to review status of projects, and ensure project objectives meet all expectations.
• Participates in WGL Energy customer/channel partner events.
• Steps in for assigned BDM to price, execute and implement contracts, responding to customers and/or channel partners, as required.
• Coordinates pre-pricing response calls with representatives of all functional teams to review RFPs and large pricing requests to identify any issues before internal resources are deployed.

Requirements

• Bachelor’s degree plus at least one-year work experience preferred or three years’ experience in sales support, customer service, and/or administrative work.
• Experience and proficiency using DocuSign, PowerPoint, Adobe, Web-based applications, Oracle, Salesforce and/or JIRA required.
• Demonstrated track record of customer service and problem resolution experience/skills.
• Demonstrated ability to work independently, with little supervision and still meet all deadlines.
• Bachelor's Degree in Business, Marketing, Technology, or related discipline in business, marketing or related discipline preferred
• Demonstrated track record of achieving desired results.
• 3+ Years of experience in sales support, customer service, or administrative work, preferably in the energy industry required
• Demonstrated strong experience with follow-through and sense of ownership, along with an aptitude for building successful relationships with employees and customers of all levels.
• Proven ability to use computer software and applications, including Microsoft Office suite, to share, retrieve, research, analyze and present business information. Preference given to individuals proficient with Excel, i.e., able to accurately and quickly format large amounts of data; to utilize pivot tables and formula functions; etc.
• Demonstrated excellent interpersonal, oral and written communication skills.
• Proficiency in web-based applications, e.g., Oracle, Salesforce, DocuCollab, VertexOne and DocuSign preferred.
• Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors, and peers.
• Demonstrated ability to perform with a high degree of flexibility and resourcefulness.
• Proven proficiency in Excel, particularly, with macros, pivot tables, and v-lookups.
• Demonstrated self-motivation and the ability to maintain a positive attitude while successfully performing in a fast-paced, deadline-oriented environment.
• Uses autonomous decision-making skills to address pre- and post-sale issues
• Outstanding organizational skills with the utmost attention to detail and time management.
• Demonstrated strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to present ideas logically and concisely to diverse internal and external audiences at all organizational levels, both verbally and in writing.
• Customer service and problem resolution experience/skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance