Service Plumbing Project Manager

Description

As a Service Plumbing Project Manager, you will have the opportunity to leverage your expertise to actively seek out, design, coordinate, and oversee commercial plumbing service projects while managing a portfolio of key accounts. This role plays a crucial part in maintaining strong client relationships, retaining existing business, and generating new project opportunities that contribute to the continued growth and success of SVM’s plumbing service department. In addition to managing the full lifecycle of service projects, you will help drive strategic account development and deliver solutions that align with our clients’ needs.

• Address customer inquiries and concerns promptly, and accurately, escalating when necessary.
• This role may work in various environments, including construction sites, commercial buildings, etc.
• This role may be required to lift equipment, materials or tools up to 50 lbs.
• Provide technical expertise and attend job walks as needed to support internal teams with plumbing-related solutions.
• Prepare detailed proposals for new and existing clients, customizing scopes of work to meet client needs.
• Proactively generate new business through prospecting, cold calling, emails, and onsite meetings with prospective clients.
• Participate in bi-weekly service project meetings to discuss pending and ongoing projects, labor allocation and challenges.
• Conduct regular job walks and inspections to evaluate plumbing and piping systems, gather site information, and recommend repair or project solutions tailored to client needs.
• Conduct post-project follow-ups to address warranty issues, gather feedback, and identify additional service needs.
• Oversee service projects from inception to completion, ensuring alignment with client expectations, budget, and timeline.
• Identify and pursue cross-selling opportunities for HVAC services by collaborating with internal partners to deliver comprehensive service offerings.
• Collaborate with team members on unique opportunities or service contracts as required.
• Tracks and manage annual contract renewals, engaging with clients prior to expiration for repeat business.
• Coordinate with project teams and field technicians to discuss job progress, troubleshoot issues, and ensure project milestones are met.
• Maintain all project documentation, including submittals, RFIs, change orders, purchase orders, and service reports, in an organized and accessible format.
• Maintain a competitive edge by staying abreast of market trends, emerging technologies, and industry advancements within the assigned region.
• Create detailed design solutions based upon site surveys, design drawings and in collaboration with sales engineers and senior team members.
• Maintain Work in Progress (WIP) reports and present financial updates in monthly accounting meetings.
• Collaborate with vendors to compile project submittals, procure materials, ensuring accurate pricing, delivery dates, and specifications.
• Collaborate with Engineering, Sales, and Operations teams to develop project scopes, ensure permitting and compliance requirements (e.g., Title 24) are met, and deliver seamless service execution.
• This role may be required to work at elevated heights and in various work conditions when overseeing installations and other project processes.
• Develop and manage a portfolio of plumbing and piping accounts, specializing in service agreements, repairs, and commercial service projects.
• Manage project budgets, labor forecasting, job costing and material procurement to ensure financial performance and timely completion.
• This role may require reviewing and interpreting architectural drawings, schematics, blueprints and other technical documents related to plumbing projects.
• This role may require the use of personal protective equipment (PPE) during job walks and site visits.
• Build and manage a sales pipeline, tracking leads, proposals, follow-ups, and contract renewals, and provide regular updates in internal meetings.

Requirements

Are you a results-driven leader with a proven ability to manage service projects and build strong client relationships? Do you thrive in a fast-paced, dynamic environment where you can take ownership of projects and drive business growth?

• Proven expertise and comprehensive knowledge in plumbing, boiler, water treatment and process piping systems within diverse industries required.
• Proven experience in plumbing and/or boiler sales, estimating and system design highly preferred.
• Possesses a valid California’s Driver’s License and willing to submit to a DMV report a must
• 3-5 years’ experience as a Plumbing Project Manager, or equivalent 7-10 years of plumbing field management experience required.
• This role may be required to navigate through confined spaces such as mechanical rooms, crawlspaces, or attics.
• Proven experience leading and developing small teams required.
• Outstanding ability to effectively communicate both verbally and written a must.
• Proficient in MS Office (Word, Excel, and Outlook), AutoCAD, Revit, and Bluebeam highly preferred.
• Highly skilled in building relationships with customers a must.
• Proven ability to manage a diverse range of project budgets a must.
• High school diploma or general education degree (GED; or equivalent combination of education and experience) required.
• Ability to identify field conditions and communicate viable retrofit design options to vendor sales engineers and team members required.
• Proven experience in managing and installing new plumbing installations from breaking ground to building completion highly preferred.
• This role may involve physical activity including walking, standing, and driving while moving around the office and visiting construction sites.

Benefits

Well-Being: Robust Maternity & Paternity Leave / EAP / Paid Holidays / PTO / Interactive Breakroom

This is a full-time exempt position. The compensation for this role is $100,000 - $140,000 and is based on experience and skillset.

Health: Medical / Dental / Vision / Life & Disability Insurance / FSA

Financial Wellness: Deferred Compensation Plan / 401k w/ Employer Contribution / Employee Referral Bonus / “Positive Pulse”

Training + Development

Interview process

Visa Sponsorship

Security clearance