Service Quality Officer (Customer Experience Department) at Jtc Corporation in Singapore, Singapore | Kablio

Role

Description

quality audits

metrics analysis

sla management

public engagement

service innovation

best practices

Contribute creative ideas to elevate service standards
Handle MP appeals and public engagement with a solution-focused approach
Conduct quality audits with attention to detail
Help shape forward-thinking quality assurance frameworks
Analyse performance metrics to uncover improvement opportunities
Work collaboratively with agency partners to resolve complex cases
Drive quality service initiatives with energy and innovation
Share best practices and inspire frontline officers through positive example
Bring fresh perspectives to service quality monitoring
Maintain and enhance Service Level Agreements through creative improvements

Requirements

collaboration

problem solving

communication

teamwork

creativity

excellence

We are a dynamic group of customer experience champions who thrive on creative solutions and mutual support. We celebrate fresh ideas, embrace challenges together, and take pride in solving complex service issues through collaboration. Our energy is infectious, and we are looking for someone who shares our passion for excellence!

Strong collaborative spirit
A natural problem-solving mindset
Excellent communication skills

Benefits

Culture of continuous learning and growth
A vibrant, supportive team environment
Space for creativity and innovation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

1986

Year Established

The year the company was founded, marking its role in Singapore's industrial development.

plays a pivotal role in Singapore's industrial development
provides critical infrastructure, shaping the growth of sectors such as manufacturing, logistics, and tech
focuses on creating sustainable, future-ready business ecosystems
known for developing high-tech industrial parks, business hubs, and innovative spaces
committed to fostering economic growth, helping Singapore remain competitive globally
champions sectors like transport and logistics, shaping the country's dynamic economy
strategic vision centers around innovation, efficiency, and long-term value creation

Culture + Values

They transform industries.
They are partners of growth, not just landlords.
They aim to develop industrial infrastructure that supports the growth of new industries and transforms enterprises in Singapore.
They focus on advocating exciting manufacturing, building and developing sustainably, being a centre for innovation, matchmaking businesses with talent, and transforming industries through digitalisation.
They maintain the highest standards of professional conduct with zero tolerance for fraud, corruption, bribery, collusion, or criminal offences.
They engage in corporate social responsibility by promoting volunteerism, helping vulnerable young and elderly, partnering with community-based organisations, and actively involving communities in the west.

Environment + Sustainability

740,000 m²

Solar Installations

SolarRoof & SolarLand initiatives cover extensive areas in solar energy.

35% reduction

Carbon Reduction

Achieved in Punggol Digital District, equivalent to taking 4,000 cars annually off the road.

1,000 panels

Solar Energy

Installed in Punggol Digital District's smart grid producing 3,000 MWh annually.

50% savings

Energy Efficiency

CleanTech Park Green Core achieves energy savings through passive design and LED lighting.

Commitment to Paris Agreement; align efforts to UN SDGs: affordable & clean energy, industry innovation & infrastructure, sustainable cities & communities, climate action.
Singapore Building Carbon Calculator developed for tracking embodied carbon in buildings.
All new developments undergo environmental studies, biodiversity consultations and mitigation planning.
Urban Heat Island mitigation via greening and tree-planting with NParks partnerships.
Circular economy initiatives on Jurong Island (recycling/process-loop studies).
Six-phase sustainability approach: Planning → Design & construction → Operations → Rejuvenation, including green materials, BIM, solar readiness, retrofits, robotics.

Inclusion & Diversity

XX% Leadership Roles

Women in Leadership

Percentage of leadership roles held by women.

Z% Increase

Female Representation Target

Target to increase female representation in technical and senior roles over five years.

W% Completed

Unconscious Bias Training

Percentage of staff who completed unconscious bias training.

A to B Improvement

Inclusion Index

Improvement in inclusion index over the last two years.

Launched DEI strategy (JTC-wide inclusion efforts).
Gender ratio goal: aim for balanced gender representation by YYYY.

Articles

About JTC Corporation

Careers at JTC

Our Projects

Innovation and Sustainability

Role

Description

quality audits

metrics analysis

sla management

public engagement

service innovation

best practices

Contribute creative ideas to elevate service standards
Handle MP appeals and public engagement with a solution-focused approach
Conduct quality audits with attention to detail
Help shape forward-thinking quality assurance frameworks
Analyse performance metrics to uncover improvement opportunities
Work collaboratively with agency partners to resolve complex cases
Drive quality service initiatives with energy and innovation
Share best practices and inspire frontline officers through positive example
Bring fresh perspectives to service quality monitoring
Maintain and enhance Service Level Agreements through creative improvements

Requirements

collaboration

problem solving

communication

teamwork

creativity

excellence

Strong collaborative spirit
A natural problem-solving mindset
Excellent communication skills

Benefits

Culture of continuous learning and growth
A vibrant, supportive team environment
Space for creativity and innovation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

1986

Year Established

The year the company was founded, marking its role in Singapore's industrial development.

plays a pivotal role in Singapore's industrial development
provides critical infrastructure, shaping the growth of sectors such as manufacturing, logistics, and tech
focuses on creating sustainable, future-ready business ecosystems
known for developing high-tech industrial parks, business hubs, and innovative spaces
committed to fostering economic growth, helping Singapore remain competitive globally
champions sectors like transport and logistics, shaping the country's dynamic economy
strategic vision centers around innovation, efficiency, and long-term value creation

Culture + Values

They transform industries.
They are partners of growth, not just landlords.
They aim to develop industrial infrastructure that supports the growth of new industries and transforms enterprises in Singapore.
They focus on advocating exciting manufacturing, building and developing sustainably, being a centre for innovation, matchmaking businesses with talent, and transforming industries through digitalisation.
They maintain the highest standards of professional conduct with zero tolerance for fraud, corruption, bribery, collusion, or criminal offences.
They engage in corporate social responsibility by promoting volunteerism, helping vulnerable young and elderly, partnering with community-based organisations, and actively involving communities in the west.

Environment + Sustainability

740,000 m²

Solar Installations

SolarRoof & SolarLand initiatives cover extensive areas in solar energy.

35% reduction

Carbon Reduction

Achieved in Punggol Digital District, equivalent to taking 4,000 cars annually off the road.

1,000 panels

Solar Energy

Installed in Punggol Digital District's smart grid producing 3,000 MWh annually.

50% savings

Energy Efficiency

CleanTech Park Green Core achieves energy savings through passive design and LED lighting.

Commitment to Paris Agreement; align efforts to UN SDGs: affordable & clean energy, industry innovation & infrastructure, sustainable cities & communities, climate action.
Singapore Building Carbon Calculator developed for tracking embodied carbon in buildings.
All new developments undergo environmental studies, biodiversity consultations and mitigation planning.
Urban Heat Island mitigation via greening and tree-planting with NParks partnerships.
Circular economy initiatives on Jurong Island (recycling/process-loop studies).
Six-phase sustainability approach: Planning → Design & construction → Operations → Rejuvenation, including green materials, BIM, solar readiness, retrofits, robotics.