Description

In this role you will ensure the smooth operation of a retirement community, managing the building’s safety and security standards while supporting residents to live independently. You will act as the primary point of contact for customers, maintain clean and welcoming communal spaces, and coordinate repairs and maintenance with external contractors. Additionally, you will guide residents to relevant welfare services and assist the sales team in welcoming new occupants.

• Manage the scheme ensuring buildings are safe, secure and meet safety standards.
• Provide visibility, engage with customers, respond to calls and create a warm, welcoming environment.
• Keep communal areas clean, safe and inviting for socialising.
• Coordinate repairs and maintenance with partner contractors and source local suppliers.
• Signpost residents to relevant welfare services.
• Support the sales team by interviewing new prospects and welcoming new residents.
• Deliver excellent customer service and build relationships with diverse residents.
• Work collaboratively with multiple partners.

Requirements

We are looking for candidates with a passion for delivering excellent customer service and the ability to build relationships with people from varied backgrounds. Knowledge of health and social issues affecting older adults, experience in safeguarding and risk assessment, and the capacity to work collaboratively with partners are essential. Strong administrative abilities for managing budgets, accounts and invoicing, coupled with a self‑starter attitude and the confidence to work independently, are also required.

Working hours are Monday to Friday with some flexibility to adjust your schedule, and you will need to use technology for record‑keeping, online learning and collaboration. An Enhanced DBS check is required, and the costs will be covered by the employer.

• Understand health and social issues affecting older people.
• Experience in safeguarding and conducting risk assessments.
• Strong administrative skills for managing accounts, budgets and invoicing.
• Self‑starter able to work independently, organized and decisive.

Benefits

The Scheme Manager (Non‑Residential) role is based in Haywards Heath, West Sussex, offering a salary of £24,638 per annum pro‑rated and a suite of benefits. It is a permanent part‑time position (30 hours per week) and does not include a Certificate of Sponsorship. Home Group describes the workplace as ‘a place where you belong’ and encourages applicants to join its lease‑hold retirement team.

Home Group offers a supportive environment with strong training, friendly colleagues and a commitment to making a real difference each day, being recognised as one of the UK’s top ten Great Places to Work. Employees are valued and encouraged to contribute to an inclusive culture where wellbeing and diversity are championed.

Inclusion, wellbeing and our diversity networks are central to the way we work, helping Home Group remain a great place to work for everyone. Employees are encouraged to join these networks and bring their authentic selves to work.

The role comes with generous holiday entitlement, a health cash plan, extensive retail discounts, a competitive pension scheme and clear pathways for career progression within the organisation.

• 2 days volunteering leave and 34–39 days total holiday (including bank holidays and a “me day”).
• Health cash plan covering dental, optical, prescriptions and alternative therapies.
• Over 800 high‑street discounts on groceries, holidays and more.
• Generous pension scheme with life insurance at 3× salary.
• Opportunities for career progression within Home Group.

Training + Development

Interview process

Visa Sponsorship

Security clearance