Multifamily Portfolio Manager

Description

• Take part in development of pricing recommendations, lease approvals, and online marketing strategies
• Establish service benchmarks and KPIs for resident satisfaction, maintenance response times, and operational excellence
• Develop and implement preventative maintenance programs and safety protocols
• Oversee bidding, procurement, and performance of vendors and contractors to achieve high-quality results at competitive costs
• Respond to escalated resident issues and emergencies with professionalism and urgency
• Supervise on-site teams including Resident Managers, Superintendents, and maintenance personnel, ensuring adherence to ESRT service and operational standards
• Coordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadership
• Oversee regular inspections, safety meetings, and compliance audits
• Establish operational policies, procedures, and performance standards to ensure consistency across the portfolio
• Support the acquisitions team in underwriting and conducting due diligence for multi-family assets to ensure accuracy and compliance with investment criteria
• Review monthly financial statements and variance reports
• Maintain all required certificates, permits, and operational documentation
• Uphold ESRT’s standards of presentation, cleanliness, and functionality for all residential buildings and amenities
• Identify opportunities to improve efficiency and reduce operating costs during and after transition
• Support leasing and marketing strategies to drive occupancy, rent growth and enhance resident experience
• Direct and oversee day-to-day operations for ESRT’s residential properties to deliver best-in-class resident experiences
• Assist in the development and execution of annual operating budgets
• Ensure properties comply with all regulatory requirements including DOB, DHCR, OSHA, and fire safety regulations

Requirements

• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Consistent delivery of high-quality service and maintenance standards across all properties
• Positive, service-oriented attitude, characterized by a collaborative demeanor, proactivity, and excellent follow-through skills.
• Strong knowledge of NYC building operations, codes, and compliance (DOB, DHCR, Local Laws, etc.)
• High resident satisfaction scores and reduced complaint response times
• Proficiency in Microsoft Office Suite, Yardi, and building systems software
• Positive – you possess a service-oriented attitude with excellent follow through
• Must be able to lift up to 15 pounds at times
• Prolonged periods of sitting at a desk and working on a computer
• Strong leadership, communication, organizational, and problem-solving skills
• Ability to quickly digest and process information to make smart, thoughtful decisions
• A results-oriented approach, capable of enhancing processes and offering insightful feedback to drive ongoing improvement.
• High degree of accountability and ownership, demonstrating reliability and commitment.
• Undergraduate degree from an accredited institution.
• Experience in managing in-house property management. Proven leadership skills, with experience effectively building, managing, and motivating a team
• Excellent work ethic, integrity, and professionalism, with the ability to be an effective representative of ESRT in the broader market
• Experience operating and thriving in an entrepreneurial environment
• Experience and interest in evaluating and implementing PropTech solutions
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Knowledge of NYC regulatory requirements for multifamily assets
• Experience developing operational processes and leading transitions or organizational changes
• Ability to build and sustain respectful and productive working relationships with colleagues and clients, actively embracing and contributing to an inclusive and diverse work environment
• Excellent verbal and written communication skills
• Minimum 10 years of experience in multifamily property management or operations experience, with at least 5 years in a supervisory/managerial role overseeing multiple sites or large teams
• Occasional travel will be required to properties outside of NYC
• Strong financial, analytical, strategic planning skills, with experience in developing, managing budgets, and reporting against financial forecasts
• Demonstrated ability to manage budgets, control expenses, and oversee capital projects

Benefits

• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Employee Discount Programs
• 401(k) with 100% match up to 5%
• Complimentary Empire State Building Observatory access
• Voluntary Enhanced LTD Program
• Paid parental leave
• Generous paid time off
• Volunteer time off
• Pre-tax transit accounts
• Flex Summer Fridays
• Competitive base salary and bonus
• Seamless operational transition with no disruption to resident experience
• Health/Dental/Vision insurance
• Voluntary Hospital, Accident, and Cancer Programs
• Complimentary gym membership and other wellness benefits
• Employee engagement programs
• Employee Assistance Program for emotional, financial, and legal support
• Flex remote work time

Training + Development

Interview process

Visa Sponsorship

Security clearance