MES Support Specialist at Jinkosolar U.S. in Jacksonville, FL | Kablio

Role

Description

system coordination

software testing

sql queries

issue troubleshooting

incident response

documentation

The MES Support Specialist will be responsible for the maintenance, implementation, and continuous improvement of the MES/ERP applications that primarily support our manufacturing operations. Focus on incident response, database queries, data accuracy between systems (MES ↔ WMS/SAP/PLC/GQMS), and cross-department coordination. The role emphasizes troubleshooting, documentation, and learning the end-to-end manufacturing process.

Cross-system coordination: Track and communicate data/interface issues across MES, WMS, SAP, and test equipment; escalate to senior engineer/vendor when needed.
Perform software testing and validation: Participate in software testing activities, including creating test scenarios, conducting functional and regression tests, and providing feedback to the development team. Validate software patches, updates, and new releases before deploying them to the production environment.
Maintain documentation: Create and maintain comprehensive documentation of software configurations, troubleshooting procedures, and incident resolutions. Ensure that the knowledge base is up to date and accessible to all stakeholders, enabling efficient knowledge sharing and problem-solving.
Troubleshoot software issues: Investigate and diagnose problems reported by shop floor personnel or identified through system monitoring tools. Analyze log files, error messages, and user feedback to identify the root cause of issues and develop effective solutions.
Database queries & data validation: Use SQL (read/queries) to validate WIP, MO status, pallets/containers, serials, and master data; prepare ad-hoc reports for each department.
Continuous improvement: Identify areas for process improvement and suggest enhancements to the shop floor software systems. Collaborate with the development team to implement these improvements and contribute to the evolution of software support practices.
Shop-floor incident response (primary): Triage and resolve MES issues (workstation errors, scan failures, routing/recipe problems, user permissions) to minimize downtime. This may require on-call availability for 24/7 support.
Collaborate with cross-functional teams: Work closely with production managers, software developers, and IT personnel to resolve complex software issues. Support system upgrades, integrations, and process optimization initiatives.
User enablement: Create simple user guides, FAQs, and quick-reference checklists; deliver short training to line leads and supervisors.

Requirements

sql

mes

erp

sap

bachelors

bilingual

Ability to work independently and prioritize tasks in a fast-paced, deadline-driven environment.
Proficiency in troubleshooting software issues and performing root cause analysis.
Strong documentation habits and attention to detail.
Solid SQL for reads/joins/filters; able to turn a question into a query and explain results.
Understanding manufacturing flows (WIP, MO, routing, yield, rework) and shop-floor discipline.
Willingness to learn, be hands-on at the line, and support on shifts as needed.
Excellent communication skills with the ability to convey complex technical concepts to non-technical users.
Bachelor’s degree in computer science, Software Engineering, Information Systems, or a related field.
Bilingual English & Chinese preferred Mandarin proficiency for clear communication with Chinese-speaking teams
Familiar with Windows clients/servers; basic Linux navigation a plus.
2+ years of experience in supporting MES, ERP, and SAP systems in a manufacturing environment.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

400 MW Annually

Solar Panel Factory Capacity

Produces solar panels using highly automated robotics and AI-enabled quality control.

28 GW Deployed

Total Solar Capacity in U.S. and Canada

Supported solar installations across residential, commercial, and utility-scale projects.

300 GW Global Capacity

Total Installed Module Capacity

Reflects the company’s significant contribution to global solar energy infrastructure.

7 GW Vietnam Facility

Ingot and Wafer Production

Strategic investment to diversify supply chain and enhance production capabilities.

Anchors North American operations from offices in Silicon Valley and Jacksonville as the U.S. subsidiary of a global photovoltaic powerhouse.
Operates a state-of-the-art, highly automated solar panel factory in Jacksonville, Florida, producing up to 400 MW annually with robotics and AI-enabled quality control.
As part of a vertically integrated supply chain—from silicon wafers to PV modules and storage—its EAGLE® product line is locally manufactured and third-party certified.
Typical projects span residential rooftops, commercial installations, and utility-scale arrays, backed by bundled storage solutions tailored to grid-scale clients.
Pioneered the first national PV recycling network in the U.S., offering take-back services for end-of-life solar modules through a formal stewardship program.

Culture + Values

Customer First: We prioritize customer satisfaction and value long-term relationships with our clients.
Innovative Thinking: We foster innovation and creativity in our products and services to lead the solar industry.
Integrity: We hold ourselves accountable to the highest ethical standards, ensuring trust and transparency in every action.
Collaboration: We work together as a team, respecting and valuing diverse perspectives to achieve common goals.
Excellence: We strive for continuous improvement and operational excellence in all aspects of our business.

Environment + Sustainability

Carbon Neutrality by 2035

Commitment to Sustainability

Achieving net-zero emissions by 2035 as part of their environmental goals.

8% Efficiency Increase

Improved Solar Product Efficiency

Enhanced product performance, contributing to reduced energy consumption.

Focus on reducing the carbon footprint of solar panel manufacturing.
Produces high-efficiency solar products with a commitment to environmental responsibility.
Sustainability efforts include reducing water usage, minimizing waste, and optimizing the supply chain for a greener footprint.

Inclusion & Diversity

Committed to building a diverse and inclusive workplace with a focus on achieving a balanced gender ratio in leadership roles.
Set specific goals to increase gender diversity in technical and executive positions globally.
Aims to create a work environment that supports equal opportunities for career growth for all employees.

Articles

About Jinko (U.S.)

Homeowners – Solar & Storage 101

Jinko in Jacksonville, FL

Contact IR – Investor Relations

Role

Description

system coordination

software testing

sql queries

issue troubleshooting

incident response

documentation

Cross-system coordination: Track and communicate data/interface issues across MES, WMS, SAP, and test equipment; escalate to senior engineer/vendor when needed.
Perform software testing and validation: Participate in software testing activities, including creating test scenarios, conducting functional and regression tests, and providing feedback to the development team. Validate software patches, updates, and new releases before deploying them to the production environment.
Maintain documentation: Create and maintain comprehensive documentation of software configurations, troubleshooting procedures, and incident resolutions. Ensure that the knowledge base is up to date and accessible to all stakeholders, enabling efficient knowledge sharing and problem-solving.
Troubleshoot software issues: Investigate and diagnose problems reported by shop floor personnel or identified through system monitoring tools. Analyze log files, error messages, and user feedback to identify the root cause of issues and develop effective solutions.
Database queries & data validation: Use SQL (read/queries) to validate WIP, MO status, pallets/containers, serials, and master data; prepare ad-hoc reports for each department.
Continuous improvement: Identify areas for process improvement and suggest enhancements to the shop floor software systems. Collaborate with the development team to implement these improvements and contribute to the evolution of software support practices.
Shop-floor incident response (primary): Triage and resolve MES issues (workstation errors, scan failures, routing/recipe problems, user permissions) to minimize downtime. This may require on-call availability for 24/7 support.
Collaborate with cross-functional teams: Work closely with production managers, software developers, and IT personnel to resolve complex software issues. Support system upgrades, integrations, and process optimization initiatives.
User enablement: Create simple user guides, FAQs, and quick-reference checklists; deliver short training to line leads and supervisors.

Requirements

sql

mes

erp

sap

bachelors

bilingual

Ability to work independently and prioritize tasks in a fast-paced, deadline-driven environment.
Proficiency in troubleshooting software issues and performing root cause analysis.
Strong documentation habits and attention to detail.
Solid SQL for reads/joins/filters; able to turn a question into a query and explain results.
Understanding manufacturing flows (WIP, MO, routing, yield, rework) and shop-floor discipline.
Willingness to learn, be hands-on at the line, and support on shifts as needed.
Excellent communication skills with the ability to convey complex technical concepts to non-technical users.
Bachelor’s degree in computer science, Software Engineering, Information Systems, or a related field.
Bilingual English & Chinese preferred Mandarin proficiency for clear communication with Chinese-speaking teams
Familiar with Windows clients/servers; basic Linux navigation a plus.
2+ years of experience in supporting MES, ERP, and SAP systems in a manufacturing environment.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

400 MW Annually

Solar Panel Factory Capacity

Produces solar panels using highly automated robotics and AI-enabled quality control.

28 GW Deployed

Total Solar Capacity in U.S. and Canada

Supported solar installations across residential, commercial, and utility-scale projects.

300 GW Global Capacity

Total Installed Module Capacity

Reflects the company’s significant contribution to global solar energy infrastructure.

7 GW Vietnam Facility

Ingot and Wafer Production

Strategic investment to diversify supply chain and enhance production capabilities.

Anchors North American operations from offices in Silicon Valley and Jacksonville as the U.S. subsidiary of a global photovoltaic powerhouse.
Operates a state-of-the-art, highly automated solar panel factory in Jacksonville, Florida, producing up to 400 MW annually with robotics and AI-enabled quality control.
As part of a vertically integrated supply chain—from silicon wafers to PV modules and storage—its EAGLE® product line is locally manufactured and third-party certified.
Typical projects span residential rooftops, commercial installations, and utility-scale arrays, backed by bundled storage solutions tailored to grid-scale clients.
Pioneered the first national PV recycling network in the U.S., offering take-back services for end-of-life solar modules through a formal stewardship program.

Culture + Values

Customer First: We prioritize customer satisfaction and value long-term relationships with our clients.
Innovative Thinking: We foster innovation and creativity in our products and services to lead the solar industry.
Integrity: We hold ourselves accountable to the highest ethical standards, ensuring trust and transparency in every action.
Collaboration: We work together as a team, respecting and valuing diverse perspectives to achieve common goals.
Excellence: We strive for continuous improvement and operational excellence in all aspects of our business.

Environment + Sustainability

Carbon Neutrality by 2035

Commitment to Sustainability

Achieving net-zero emissions by 2035 as part of their environmental goals.

8% Efficiency Increase

Improved Solar Product Efficiency

Enhanced product performance, contributing to reduced energy consumption.

Focus on reducing the carbon footprint of solar panel manufacturing.
Produces high-efficiency solar products with a commitment to environmental responsibility.
Sustainability efforts include reducing water usage, minimizing waste, and optimizing the supply chain for a greener footprint.

Inclusion & Diversity

Committed to building a diverse and inclusive workplace with a focus on achieving a balanced gender ratio in leadership roles.
Set specific goals to increase gender diversity in technical and executive positions globally.
Aims to create a work environment that supports equal opportunities for career growth for all employees.

Articles

About Jinko (U.S.)

Homeowners – Solar & Storage 101

Jinko in Jacksonville, FL

Contact IR – Investor Relations