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Team Leader - Fire
Mss Solutions, Llc
Lead fire & security service team, supervise staff and ensure effective customer solutions.
10d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Charlotte, NC
Field
Company Size
750 Employees
Service Specialisms
Design & Development
Mechanical Construction
Custom Fabrication
Service & Maintenance
Audits & Assessments
HVAC
Building Automation & Controls
Security
Sector Specialisms
Commercial Office
Healthcare
Industrial & Manufacturing
Data Centers & Critical Environments
Hospitality
Role
What you would be doing
team supervision
service scheduling
field software
customer delivery
technical support
safety management
- Provide first-line supervision to all employees in the F&S field, supervision will include providing leadership, giving direction, providing technical advice, evaluating completed work, training, mentoring, coaching, providing input on employee evaluations, and recommending corrective actions.
- Work with the Service Manager to continuously evaluate staff for training requirements to ensure team efficiency and clear/effective communication with customers.
- Work with the Service Manager to ensure effective utilization of Service Management Software and associated field devices to accomplish business objectives.
- Understand and manage the F&S Service agreement deliverables and timelines established between the Company and the customer.
- Assist in scheduling, organizing, and dispatching F&S Service Technicians, and verify that filed reporting and documentation are accurate and timely.
- Provide remote and/or on-site technical direction and diagnostic assistance to resolve complex failures within the customer base.
- Work directly with customers to ensure effective and efficient F&S Service solution delivery.
- Maintain customer satisfaction for continual company growth.
- Participate in the periodic and annual staff performance evaluations for operational excellence (Utilization, profitability, etc.).
- Implement training programs on supported/installed control systems to support an efficient service operation.
- Evaluate area safety needs/requirements to provide feedback and recommendations to F&S service technicians and assist in the implementation of safety policies, procedures, and training.
- Conduct extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the Company's supported product lines. Complete certifications as required by the Company.
- Participate with respective Service Manager in new F&S Service contract transition meetings with Sales and support Sales to assemble service project scope and pricing.
- Work with the Service Manager to effectively manage inspection/repair assignments.
What you bring
fire alarm
security systems
travel
high school
5-10 yrs
driver's license
- Prior fire alarm & security systems field Experience required.
- Regular local travel requirements with some overnight travel.
- Must successfully pass a background check & drug test.
- High School Diploma or Equivalent preferred.
- 5 to 10 years of experience in the fire alarm & security systems industry.
- Physical Demands: Occasional sitting, frequent stooping, crouching, kneeling, balancing, and climbing. Constant standing, walking, reaching, and gripping. Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to talk and hear. Occasional lifting up to 50 lbs. (maximum solo lift) and constant lifting to 25 lbs., placing this position in the very heavy physical demand classification (PDC).
- Material Handling: Frequent lifting up to 50 lbs. and constant lifting up to 25 lbs., placing this position in the very heavy physical demand classification (PDC).
- Valid driver’s license and acceptable driving record required.
- Short-term Disability
- Health Savings Plan
- Flexible Spending Plan
- Position is a 50% billable technician.
- 401k with Employer Contributions
- Employee Assistance Program
- Medical/Dental/Vision Insurance
- Long-term Disability
- Paid Holidays
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must successfully pass a background check and drug test.
Company
Overview
1996 Founded
Year Established
The company was established in 1996, marking its origins as a regional HVAC specialist in the Carolinas.
9 Locations
Operating Presence
The firm operates from nine locations across North America, providing comprehensive mechanical solutions.
Fortune 100
Client Tier
The company works on high-profile projects, including builds for Fortune 100 companies.
24/7 Service
Service Availability
Dedicated service teams provide round-the-clock maintenance for HVAC, fire alarm, security, and building controls.
- The firm integrates design-build, custom fabrication, and analytics-driven maintenance under one roof.
- It tackles high-profile projects—from Fortune 100 data center builds to major hospital and commercial renovations.
- In-house fabrication shops produce modular energy plants, pipe systems, ductwork, and UL-certified skid assemblies.
- Project delivery ranges from large new construction and retrofits to audits, system upgrades, and emergency repairs.
- MSS supports clients nationwide through its own teams and vetted partner network beyond the Carolinas.
- Integrity
- Customer Focused
- Commitment to Excellence
- Continuous Improvement
- Collaborative and Supportive Team Environment
- Adaptability and Innovation
Net Zero 2050
Emissions Target
The company has established a goal to achieve zero net emissions by 2050, demonstrating long-term commitment to climate action.
- Improving energy efficiency across all operations to reduce its carbon footprint.
- Promoting green building solutions and offering energy-saving technologies.
- Incorporating sustainable practices and seeking innovative solutions for environmental protection.
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