Description

The Operations Specialist acts as the bridge between customers and field technicians, ensuring promised services are delivered on time and as agreed. The role involves reviewing scopes of work, supporting accurate billing, and aligning contracts with actual work performed. It requires a proactive, organized mindset and the ability to meet tight deadlines while collaborating with internal and external stakeholders.

Daily duties center on clean, accurate billing and clear communication so customers, technicians, and managers share a consistent story. The specialist oversees service delivery for an assigned product line, validates contracts before and after work, and resolves billing discrepancies by cross‑checking documentation. They also coordinate with technicians, service managers, and office staff to ensure jobs are properly set up, documented, and billed, while maintaining organized digital records.

• Manage and oversee service delivery for an assigned product line or portfolio of work.
• Review scopes of work and service contracts to confirm accuracy before and after work is performed.
• Compare billing against contract quotes and identify even small differences or discrepancies.
• Investigate billing issues by checking work performed, documentation, and contract terms.
• Communicate with customers regarding invoice questions, adjustments, or clarifications.
• Coordinate with technicians, service managers, and office staff to ensure jobs are set up, documented, and billed correctly.
• Support end of month billing cycles, maintaining focus and composure while working at a computer for extended periods.
• Help maintain organized digital records so work, documentation, and billing are easy to trace and understand.

Requirements

Candidates should hold a bachelor’s degree in business administration, operations management, or a related field, and have two to three years of office experience in a construction, service, or operations environment. Proficiency with Microsoft Office and a willingness to learn industry‑specific platforms such as ServiceTrade are essential. Strong attention to detail, effective written and verbal communication, and the ability to perform under pressure are critical success factors.

Benefits

The position offers a salary of $70,000‑$90,000 plus performance‑based bonuses, along with a comprehensive benefits package that includes competitive health coverage, a 401(k) match, life insurance, and flexible dress code. Employees enjoy a purpose‑driven culture that celebrates success, encourages learning, and provides tools for productivity. Encore values its people and fosters an environment where ideas are welcomed and growth is supported.

• Competitive Salary: compensation commensurate with experience, with performance-based bonuses tied to personal effectiveness and team contributions.
• Purpose-Driven Work Environment: culture that values results, encourages smarter work and impactful contributions.
• Flexible Dress Code: branded Encore swag, casual dress most days with appropriate attire when needed.
• Tools for Success: access to leading-edge web-based productivity tools.
• Health and Wellness: comprehensive medical, dental, and vision coverage.
• Retirement Planning: Fidelity 401(k) plan with company match.
• Life Insurance: company-paid $50,000 policy.

Training + Development

Interview process

Visa Sponsorship

Security clearance