

Provides fire protection services including installation, inspection, and maintenance of fire suppression systems.
16 hours ago
$70,000 - $90,000
Intermediate (4-7 years)
Full Time
Bohemia, New York, United States
Field
Company Size
1,000 Employees
Service Specialisms
Sector Specialisms
The Operations Specialist acts as the bridge between customers and field technicians, ensuring promised services are delivered on time and as agreed. The role involves reviewing scopes of work, supporting accurate billing, and aligning contracts with actual work performed. It requires a proactive, organized mindset and the ability to meet tight deadlines while collaborating with internal and external stakeholders.
Daily duties center on clean, accurate billing and clear communication so customers, technicians, and managers share a consistent story. The specialist oversees service delivery for an assigned product line, validates contracts before and after work, and resolves billing discrepancies by cross‑checking documentation. They also coordinate with technicians, service managers, and office staff to ensure jobs are properly set up, documented, and billed, while maintaining organized digital records.
Candidates should hold a bachelor’s degree in business administration, operations management, or a related field, and have two to three years of office experience in a construction, service, or operations environment. Proficiency with Microsoft Office and a willingness to learn industry‑specific platforms such as ServiceTrade are essential. Strong attention to detail, effective written and verbal communication, and the ability to perform under pressure are critical success factors.
The position offers a salary of $70,000‑$90,000 plus performance‑based bonuses, along with a comprehensive benefits package that includes competitive health coverage, a 401(k) match, life insurance, and flexible dress code. Employees enjoy a purpose‑driven culture that celebrates success, encourages learning, and provides tools for productivity. Encore values its people and fosters an environment where ideas are welcomed and growth is supported.