Showroom Design Consultant
Floform Countertops
Assist customers with countertop design, sales, and installation while maintaining showroom standards.
15 days ago ago
Junior (1-3 years)
Full Time
Greater Calgary Metropolitan Area
Office Full-Time
Company Size
500 Employees
Service Specialisms
Countertop Fabrication
Countertop Installation
Design Consultation
Material Selection
In‑Home Appointments
Showroom Appointments
Virtual Consultations
Template Measurement
Sector Specialisms
Residential
Commercial
Wholesale building materials
Role
What you would be doing
order entry
lead tracking
retail system
quote accuracy
pricing resolution
showroom display
- Establishes proactive communication with customers to ensure understanding of product ordered
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) as required
- Communicate product/design trends, which should be incorporated in the showroom, to leadership
- In addition to assisting customers in person, also assist by email or on the telephone, as required
- Ensure Express Products are on display and appropriately labelled for ease of selling
- Handles quality and service issues to develop/maintain customer loyalty
- Support and Develop CSR’s who are involved in the Retail Showroom, cultivating a “team” sales environment
- Provide input and recommend design changes to ensure the local showroom is “Best of Class"
- Ensure Appropriate Showroom exterior/interior Signage for ease of access/flow through the facility
- Responds to customer inquiries, complaints and coordinate activities with other departments as necessary; escalates complaints to supervisor as required
- Input orders/quotes into the computer system and establish installation/delivery dates
- Establish Immediate Greeting/Engagement upon arrival for positive relationship development
- Ensure every customer is treated with the “Floform Showroom Experience” as defined by:
- Process orders and accept payment from customers
- Assists customers with design choices and selection of products that fit their needs/budget
- Establish and achieve Weekly/Monthly Showroom Closing Rate Targets
- Implement the Floform Retail Selling System
- Track and maintain customer service records through Floform Lead Tracking system
- Establish and achieve Weekly/Monthly Showroom Sales Targets
- Ensure Quotes/Orders are priced accurately and complete timely retail Quote/Order Follow-ups
- Ensure the showroom is clean and has a professional appearance
What you bring
high school
customer service
driver’s license
microsoft office
organizational
problem solving
- High School Diploma with 1-2 years customer service experience
- Valid driver’s license and a clear criminal record check
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
- Strong organizational skills, with attention to detail
- Ability to problem solve and handle challenging situations with diplomacy and respect
- Have exceptional communication
- Effective verbal communication skills
- Basic mathematical skills
- Competitive Wages
- Medical and Dental Benefits
- Paid sick days
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- clear criminal record check required
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Company
Overview
30 Years Established
Years in Business
Experience and expertise built over decades.
- Specializes in creating custom countertops from materials like granite, quartz, and solid surface.
- Offers personalized solutions for residential and commercial projects in kitchens, bathrooms, and more.
- Emphasizes craftsmanship, delivering precision in every project, combining style with functionality.
- Focuses on exceptional customer service, tailoring each countertop to meet unique client needs.
- Serves clients across multiple regions with a reputation for quality and attention to detail.
- Committed to innovation and durability, setting itself apart in a competitive industry.
- We are committed to delivering the highest quality products and services.
- Our team members are the heart of our business, and we value their dedication and hard work.
- We foster a culture of innovation and continuous improvement.
- We prioritize customer satisfaction by understanding their needs and delivering solutions that exceed expectations.
- Integrity, respect, and accountability are the cornerstones of our business relationships.
By 2030
Net-Zero Emissions Target Year
Achieving net-zero emissions by this year as part of their sustainability goals.
- Committed to reducing environmental impact across all operations.
- Emphasizes the use of sustainable materials and processes in manufacturing.
- Integrates environmentally responsible practices in sourcing, production, and waste management.
- Has reduced energy consumption and waste production over the past few years.
- Dedicated to fostering an inclusive and diverse work environment.
- Committed to creating a workplace where employees feel valued, respected, and empowered.
- Tracks gender diversity and has set goals to increase female representation in leadership.
- Supports gender equity in recruitment, retention, and career development.
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